What are the responsibilities and job description for the Service Advisor position at Purdy Group USA?
Are you a motivated and caring individual looking to start a career? South Toyota is looking for someone like you to start a stable career as a Service Advisor. Service Advisors are given the best tools to deliver quality results - training, technology, and support. As a Service Advisor, you will be frequently called a “Care Consultant” because you care!
Our automotive group, Purdy Group is a verified Great Place to Work. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sound like you, then we’d love to see if this role might be in your future.
What you’ll do:
- Listens to each client and clearly articulates information on the repair order
- Understands the needs of clients, collecting information necessary for service or repair diagnosis
- Presents a menu of recommended maintenance and additional services to every client
- Writes Repair Orders, detailing problems and pertinent information, and secures clients’ signatures for authorization of service
- Communicates to clients the status of a repair order
- Inspects the quality of vehicles following repairs of service to verify that all work is performed properly
- Maintains a record of the status of special-order parts
- Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
- Maintains required hours per repair order (HPR) in accordance with dealership standards
- Attends weekly department meetings
What we’re looking for:
- Reliable, compassionate, and motivated
- Desire to continuously develop and learn
- Customer service Experience (Preferred)
- Bilingual (A plus)
- Automotive experience (not required)
- High School Diploma or GED (Required)
- Valid driver's license with a good driving record
- Pass Pre-Employment drug screening
- Pass Background Check
What we offer:
- Unlimited earning potential – production-based pay
- Monthly performance bonuses
- Favorable work schedules
- Medical, Dental, & Vision insurance plans
- 401(k) with company match
- Paid time off (PTO)
- Paid parental leave
- Associate purchase program
- Regular offsite employee appreciation events
- Compensation for training module completion
If this position with Purdy Group sounds like the right fit for you, we invite you to apply! We look forward to reviewing your application.
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary : $48,100 - $60,900