PIPELINE- Senior HR Operations and Services Specialist

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is proud to support a world-class employee experience, and people teams like Pure’s HR Operations & Shared Services Team are a core part of our global experience.    We engage with our 4,000 employee population across 37 countries in a regional structure, and our Team Leads and HR Operations Specialists partner with our employees, HR Business Partners, Talent Acquisition and other cross-functional teams to deliver best-in-class support and perspective.

Responsibilities:  

• Through Pure's employee ticketing system - PERC, powered by ServiceNow - manage a daily caseload of inquiries across a broad spectrum of topics and inquiries (benefits, payroll, etc.).
• Day to day engagement across a wide spectrum of employee topics, from when new employees as they onboard to Pure to when employees exit the company and the reasons / needs behind it
• Takes high care of using / leverage confidential information and the parties associated with it.
• Works closely across non-HR cross functional teams and team members across IT, Facilities, Legal, Finance and, as needed, external partners on a broad range of topics (including Immigration, Mobility, etc.).
• As needed, work with newly onboard team members within their first 30-60 days
• Liaise with regional HR Business Partners and Talent Acquisition team members on a range of topics that tie to enhancing the employee engagement and experience at Pure
• Interact with Pure's HR information system - Workday - to transact, track, and audit transactions from onboarding to exit via the PERC ticketing system, while leveraging professional communications with candidates and managers.
• You will own your own projects, and be actively involved with all parts of the business on a daily basis, working cross functionally with other teams to handle highly confidential information

What you bring to the table:  

• 3 year(s) experience  in a HR position or equivalent (ex: hospitality, customer services, customer relations)
• Bachelor's degree and / or equivalent work experience
• Excellent verbal and written communication skills with high attention to detail
• Eye towards data, quality and process improvement 
• Ability to work across time zones and comfort in a virtual work environment through Zoom meetings
• Comfort working with remote management, remote updates and weekly check in's with your manager and team
• Team player and demonstrates a positive, 'can do' attitude - willingness to roll up your sleeves and be excited to contributed in all parts of the Pure employee experience
• Strong interpersonal skills to build and maintain relationships with a diverse group of individuals
• Strong organizational skills with keen attention to detail and problem solving skills to thrive in a fast paced, always changing environment
• Daily use and access to confidential information
• Ability to adapt quickly and prioritize with high sense of urgency
• Working experience in HR Operations, Workday (or other HR Information System), ServiceNow (or other enterprise ticketing system)