Customer service manager

About the Role

At Pushpay the Self Service Customer Success Manager plays a key role in enabling an incredible relationship of our customers with our brand.

You will be quota-based, where you are responsible for the retention, renewals, and strategic support in a specific book of accounts, including structuring contract terms and pricing that drive business objectives.

Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform.

Dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay, you will do all of this while creating a strong relationship with our brands in a self service model.

Ranked number 14 by Seattle Business Magazine in the Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023;

and named as one of BuiltIn Best Places to Work ’ in both Seattle and Dallas for 2024.

Benefits and Compensation

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• Paid parental and adoption leave
• Compensation Range : $51,200-$65,800 base bonus $57,600-$70,000 OTE; depending on location.

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'll Do

• Revenue Retention : You will have targets and goals that ensure our customers stay customers.
• Adoption Target : We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.
• Upsell : We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.
• High Sales Activities : You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.
• Pushpay Product Training and Assistance : You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption.

This knowledge will help us ensure our successes, which drives both retention and upsell.

Other related duties as assigned.

What You Bring

• 2 years of customer success , account management, or client services experience.
• Bachelor’s Degree or additional equivalent years of experience.
• Proven track record with quota / target attainment.
• Experienced. You have at least 2 years of customer success, account management or renewal management experience. You’ve used and have working knowledge of Salesforce or a similar CRM system.

Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and / or background in software preferred.

• Manage the full-cycle renewal process from prospect to close : Complete Discovery Calls with Decision Makers, Negotiate and Close deals.
• Excellent Communicator. Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way.

You are comfortable speaking in small groups, or leading presentations in front of large groups.

Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution.

You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a self- starter or driven .

Multi-Tasking. The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands.

You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.

• Business Minded. You love learning technology, and have impeccable business acumen.
• Detail Oriented. You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail.
• People Person. You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues.

Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization.

Performer . You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually.

You don’t settle for the status quo. You love to over perform and can show your successes.

Naturally Curious. You love to learn about why and how things work. Your favorite question as a child was Why? . You like to spend time understanding your customer’s needs in detail, and how you can help.

You look for ways to be better every day.

Fun and Fast Paced. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other.

You know that great teams are made of great people.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact .

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology.

Our 550 Pushpay teammates support 10,000 customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving.

We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

LI-TS1 #LI-Hybrid

Last updated : 2024-07-17

Salary : $51,200 - $65,800