Grocery Manager

PuzzleHR is hiring on behalf of Abundance Food Co-Op

 Now Hiring: Grocery Manager

Location: Rochester, NY

Responsibilities:

Customer Service

• Provide customer service that is above the customer’s expectation with knowledge of the department products.
• Greet customers, offer assistance, take them to the product they are looking for or direct them to another staff member who can assist.

Purchasing

• Place orders to ensure regular and adequate supply for specials.
• Receive orders following established procedures.
• Ensure accurate, updated prices are given to POS Manager.
• Ensure accurate, up-to-date shelf tags and sale signs for department items.
• Negotiate with suppliers for favorable prices, terms, quality and delivery.

Merchandising

• Plan and maintain attractive, fully stocked, rotated and faced shelves.
• Ensure accurate, uniform, up-to-date department signs.
• Plan promotions and storewide merchandising.
• Attend trade shows as assigned; read industry and trade journals.
• Provide product information to customers, staff and newsletter.
• Negotiate with brokers and manufacturers for product to support classes and sampling.

Department Maintenance

• Ensure that unsellable items are returned or otherwise properly disposed of following established procedures.
• Keep accurate shrinkage records.
• Ensure department areas (aisles, shelves and storage areas) are in clean, orderly condition meeting Health Department and customer service standards.
• Participate in inventory counts.
• Maintain department equipment in working order.
• Advise General Manager on equipment needs.

Personnel

• Manage center store staff, which includes buyers and stockers, and ensure they adhere to service standards.
• Develop center store staffing schedule in accordance with weekly labor budget and arrange for coverage of vacant shifts and fill in as needed.
• Ensure on the job training for all center store staff; review and initial the training checklist when employees are trained or retrained.
• Conduct interviews and hire qualified center store staff as needed.
• Conduct staff performance evaluations.
• Take corrective counseling measures and/or disciplinary action as needed for all center store staff, according to established personnel policies.
• Ensure that department meetings are conducted at least twice a year.
• Provide effective communication of operational issues.

Budgeting and Planning

• Work with General Manager to develop annual operating budget, capital budget, and equipment needs specific to the center store.
• Participate in setting sales and margin goals for department.
• Review department financial reports (sales, margin, turns) with General Manager and take corrective action as needed.

Other Responsibilities

• Attend department and all-staff meetings.
• Answer and route phone calls, take and route messages as needed.
• Comply with store-wide performance criteria not otherwise noted.
• Perform other tasks assigned by General Manager.

Qualifications:

• High school diploma
• Previous experience managing a team (preferable in retail / food)
• Well-organized, pays attention to detail.
• Demonstrated ability to handle multiple demands.
• Regular, predictable attendance.
• Computer experience in spreadsheets, word processing, e-mail, Internet.
• Knowledge of trends in natural foods industry.
• Available to work daytime and evening hours and weekends.
• Ability to work in a team as well as independently, handle multiple demands, work under pressure and meet deadlines.