Engagement Support Concierge

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
1 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:

While this work will be predominantly virtual in nature, staff will be required to be physically present in the local office when business needs dictate. 

Demonstrate some abilities and/or a proven record of success in the following areas while providing administrative support (virtually and in office/client sites as required) preferably for a global network of professional services firms, which includes the following areas:

• Demonstrating technical knowledge and proficiency in Google Workspace, Microsoft Office Suite,WebEx, social media tools (e.g., LinkedIn) and other emerging mobile and virtual support technologies to provide administrative-related deliverables;
• Identifying and addressing client needs, responding to client/customer and/or team requests promptly and professionally;
• Communicating effectively in written and verbal formats, readily offering assistance;
• Contributing to a positive, collaborative team environment, and proactively seeking instruction, feedback and coaching to develop and improve performance; and,
• Demonstrating experience in an administrative support capacity or customer service environment.

Demonstrates some abilities and/or a proven record of success to provide virtual administrative support to partners, staff and engagement teams within a global network of professional services firm in the following areas:

• Providing administrative support virtually through the delivery of exceptional customer service and quality;
• Performing both independently and through leveraging the team to prioritize workflow demands with minimal supervision;
• Applying consistent business acumen and specialized technical knowledge;
• Gaining a proactive understanding of and addressing effectively customers' support needs;
• Participating actively in knowledge-sharing and/or training activities within the team;
• Developing and communicating standard practices, within formal and informal networks;
• Communicating proactively schedule changes and keep executive-level professionals, manager, and backup team aware of changes in a timely manner;
• Learning rapidly and continuously taking advantage of new technologies;
• Working with travel arrangements and itineraries;
• Assisting with time and expense entry according to firm policy;
• Creating drafts, proofreading, documentation and reporting;
• Assisting with meetings/events;
• Providing support physically in the local office if business needs arise;
• Displaying professional communication in interactions with internal and external customers;
• Mentoring and training others on how to navigate current processes, systems, technology and the firm's resources; and,
• Handling multiple competing tasks, prioritizing work, communicating and helping resolve potential conflicts.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.



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Qualifications:

IFS - Administration