Managed Services- Service Now Architect - Manager

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our ServiceNow Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their ServiceNow investment by managing the support and continuous transformation of their solutions in the areas of customer experience, employee experience, technology/IT experience across a wide variety of ServiceNow products and solutions.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

A ServiceNow Architect will be responsible for the development and support of ServiceNow systems in a Managed Services/AMS capacity. This involves combining ITIL-based process consultancy with agile methods (scrum) and enhancing the company's ServiceNow delivery capability. As a ServiceNow consultant, the resource will need to define ServiceNow solutions and tailor them per client requirements.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
6 year(s)

Preferred Qualifications:

Preferred Knowledge/Skills:

Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs:

• Developing, installing, integrating, and troubleshooting ServiceNow applications;
• Consuming Knowledge regarding the latest developments in one or more aspects of computer programming, training, documentation, and support to the organizational teams whenever required;
• Designing, developing and implementing Service Catalog workflows, ITIL processes, ITAM, EM, Knowledge, Demand, and Release Management modules within the ServiceNow platform and integrations with external systems for the organizational growth;
• Maintaining detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, testing, etc.;
• Providing value-based assessments, discoveries, and workshops to help the customer maximize business results from ServiceNow software;
• Identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of Firm services; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues; and,
• Contributing to a positive working environment by building relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-mgdsrvcsmanager

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