Dispatch IT Support Technician

Please note this is a casual dispatch support role, who is willing to support

>> Mandatory 2-year experience in the IT field.

>> Candidate who is willing to travel across multiple client sites and should have the ability to support multiple clients on a demand basis.

>> Mandotary experience in ServiceNow or similar IT Service Management.

Job Description:

·Technical knowledge of IT solutions including but not limited to workstation, server and LAN
knowledge.
· Providing IT support on client site
· Windows OS
· Windows Server/AD basic knowledge
· Microsoft Office applications (O365)
· Basic understanding of network devices (Cisco and HP)
· Basic understanding of Network topology (TCP/IP, DNS, WINS)
· Experience managing mobile devices
· Experience managing printer support
· Experience of working in an ITIL environment
· Basic understanding of first level application support
· Strong customer service mindset
· Conduct support operations with global team and tools on a day-to-day basis
· Willingness to travel, not more than 20% of working time
· Excellent interpersonal and communication skills – in verbal and written English.
· Local language requirement based on service location: grade level C1

Primary Skill :
· Good understanding of IT Service Management processes and practices
· Demonstrates a positive and productive attitude
· Manages to prioritize tasks and work under pressure
· Inspires the trust of others
· Follows organization’s goals, values, policies, and procedures
· Manages competing demands, frequent changes, and uses time effectively
· Strong business understanding
· Experience on preferably several of technological domains: Servers & Storage, Communication
Technology, and Managed Desktop Services
· Problem solving capabilities

Secondary Skill :
· Experience of working in projects
· Experience of IT operations for Factory and Office environment

Job Types: Part-time, Contract

Salary: $18.00 - $21.00 per hour

Schedule:

• Day shift
• On call

Ability to commute/relocate:

• Menlo Park, CA 94025: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 2 years (Required)

Work Location: One location