What are the responsibilities and job description for the Program Director - Outpatient position at Pyramid Healthcare Inc?
- Responsible for the operational, financial, clinical, and regulatory oversight of an outpatient substance
- Establishes and executes a strategic plan to promote program growth and respond to changes in the
- Develops a management team capable of critical thinking, strong employee relations, and effective
training and development, performance management, and other employee functions.
- Reports and manages key performance indicators such as Program Census, Assessment Conversion,
- Leads and participates in Performance Improvement initiatives.
- Maintains a highly interactive relationship with the organization’s support services as well as external
- Participates in Operations meetings and other organizational work groups and task forces.
- Ensures programming and operations of the facility meet regulatory and accreditation standards. (DDAP,
- Establishes a welcoming environment and strong customer service focus at the facility.
- Establishes and follows systems of communication and collaboration between Call Center, Admissions,
- Establishes and maintains effective working relationship with physicians, referral sources, families, and
- Models Pyramid’s Core Values and maintains a workplace environment that exemplifies those values.
- Organizational Collaboration :
- Communicates information to the organization openly and honestly in a timely and organized fashion.
- Establishes and maintains positive and effective working relationships with organizational leadership in the
- Oversees the development and execution of annual goals
- Communicates to the treatment team how their program fits into the continuum of care and ensures the
- Continuous performance improvement
- Implements new programs and services growing out of the strategic planning process Program
- Develops, implements and supervises programming that is consistent with the organization’s mission and
- Ensures accessibility of services to the organization’s constituents
- Ensures ongoing program supervision and training for all program staff
- Maintains a system of quality operational and clinical record keeping and documentation.
- Empowers and supports all staff in updating their skills and knowledge to ensure the most effective
- Quickly adjusts programmatic and operational roles in response to service demands
- Strong understanding of MAT services, continuum of care, co-occurring population, and criminal justice
- Oversees development of an annual program budget.
- Uses program budget to guide program expenditures
- Prepares monthly operating report addressing budget variances.
- Efficiently manages program to operate within budget limits
- Staff Management and Relations
- Sets clear performance expectations and goals for all team members
- Establishes clear patterns of authority, responsibility, supervision, and communication with staff, including
- Delegates authority and monitors results regularly.
- Communicates necessary information in a timely and organized manner and invites and responds to staff
- Utilizes organization’s HR policies and procedures, appraisal program and support personnel.
- Provides an open door environment and is present and visible in the treatment areas during all shifts.
- Ongoing attendance and participation in staff meetings on all levels
- Leads by example, take the time to learn and understand each job, asks questions and listens to employee
- Models behaviors and attitudes which promote individual responsibility, programmatic and professional
- Facilitates Teamwork and Collaboration
- Encourages innovative thinking and solutions, and effectively incorporates the ideas and contributions of
- Demonstrates Leadership
- Provides coaching and feedback, shares knowledge with others
- Delivers on commitments
- Demonstrates an ability to foresee problems and utilize preventative problem-solving strategies.
- Develops effective working relationships within the behavioral health service delivery system to ensure that
Relations reps and is will to travel to meet with key referral and funding resources to promote and develop
the program
Technical Competencies: Strong leadership background with demonstrated results managing large facilities or
organizations. Demonstrates critical thinking, sound reasoning and judgment. Experience with P&L and financial
analysis; development of effective systems, and management/leadership training. Comprehensive knowledge of
HIPAA, DDAP/OMHSAS/DPW licensing, and CARF regulations.
Education, Experience:
At least 5 years of management experience required. Experience managing large or multiple healthcare programs
preferred. Minimum of a Bachelor’s Degree from an accredited college with a major in chemical dependency,
health administration, psychology, social work, counseling, nursing, or other related field. Master’s degree is
preferred.
Job-related Behavioral Characteristics:
Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management,
organized. Must possess skills to communicate effectively and interact well with people of diverse backgrounds.
Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and
analyzing information, working well in an individual/ group problem solving situation, and showing initiative in
problem solving. Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff,
visitors, and the public. Ability to handle a crisis situation and react appropriately. Flexibility and adaptable. Ability
to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a
team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and
excellent communicator within the team framework.
Total Rewards:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
Experience
Required- At least 5 years of management experience required. Experience managing large or multiple healthcare programspreferred.
Education
Required- Bachelors or better
- Masters or better
