Front Desk Receptionist/Customer Service

Job Title: Front Desk/Phone Receptionist

About Us:

Pyramid Roofing is a leading roofing company dedicated to providing high-quality roofing solutions to residential and commercial clients. With 32 years of experience in the industry, we are committed to excellence in customer service, craftsmanship, and reliability.

Job Description:

We are seeking a friendly, professional, and organized individual to join our team as a Front Desk/Phone Receptionist. As the first point of contact for our company, you will play a crucial role in delivering exceptional customer service and maintaining efficient communication channels.

Responsibilities:

· Greet visitors in a courteous and welcoming manner.

· Answer incoming phone calls and route them to the appropriate departments or individuals.

· Many phone calls require scheduling of a salesperson; ability to manage multiple Google Calendars a requirement.

· Provide information about our roofing services and scheduling.

· Schedule appointments for estimates, repairs, and installations.

· Maintain the reception area and ensure it is clean and organized.

· Assist with administrative tasks such as data entry, filing, and mail handling.

· Handle customer inquiries and resolve issues in a professional and timely manner.

· Collaborate with other team members to ensure seamless communication and workflow.

· Follow company procedures and protocols for confidentiality and security.

Requirements:

· High school diploma or equivalent.

· Proven experience in a customer service or receptionist role, preferably in a similar industry.

· Excellent verbal and written communication skills.

· Strong interpersonal skills and a positive attitude.

· Ability to multitask and prioritize tasks effectively.

· Proficiency in using office equipment such as computers, phones, and printers.

· Familiarity with scheduling software or CRM systems is a plus.

· Knowledge of roofing terminology and practices is advantageous but not required.

Benefits:

· Competitive salary based on experience.

· Health insurance and other benefits.

· Opportunities for career growth and development.

· A supportive and collaborative work environment.

Equal Opportunity Employer:

Pyramid Roofing is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Grandview, MO 64030: Relocate before starting work (Required)

Work Location: In person

Salary : $16