What are the responsibilities and job description for the Network Technician position at Q Services, LLC?
Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
Metronet is looking for a professional, reliable, and highly motivated individuals to join our team!
Job Summary:
We are seeking a skilled and detail-oriented Fiber Optic Network Technician to join our team. The successful associate will be responsible for the installation, maintenance, and repair of fiber optic networks. This role requires a strong understanding of fiber optic technology, excellent troubleshooting skills, and the ability to work independently as well as part of a team.
What you will be doing:
- Install, splice, terminate, and test fiber optic cables.
- Install, maintain and troubleshoot fiber optic equipment/facilities fiber optic wiring inside and outside of the Central Office/Hubs to the customer premise.
- Activate various inside/outside OLTs, ONTs, STBs and routers at different locations
- Conduct regular inspections and preventative maintenance on fiber optic networks.
- Diagnose and repair issues related to fiber optic cables, connectors, and other network components.
- Respond to network outages and perform necessary repairs in a timely manner.
- Maintain accurate records of fiber optic installations, splices, and repairs.
- Update network diagrams and infrastructure documentation as needed.
- Respond to trouble tickets within acceptable company timeframe standards.
- Ability to work with basic hand tools and other specialized equipment with training.
- Operate and maintain company vehicle/equipment safely and professionally including a Department of Transportation (DOT) certified bucket truck.
- Adhere to safety protocols and industry standards during all phases of fiber optic network installation and maintenance.
- Team with other departments and the Network Operations Center (NOC) to provide superior customer service and customer experience.
- Interact professionally with customers to ensure satisfaction.
- Climb poles with proper equipment, ladders or other structures as needed.
- Lift and carry loads up to 75lbs (including line ladder); Work within limited confines, such as crawl spaces.
- Ability to work in all weather conditions and at various heights.
- Ability to differentiate between different sizes and colors of wires.
- Ability to work flexible work hours, including evenings, overnight, weekends holidays and overtime as required.
- Perform on-call rotation duties after regular business hours as needed.
What you need for the position:
- High school diploma or GED – required
- One – two years in the telecommunications industry or related field
- Valid driver’s license with satisfactory driving record
- Pass pre-employment drug screening
Benefits and Rewards:
- Competitive medical, dental and vision insurance.
- Company-paid Life and Long-Term Disability insurance
- A 401k plan with employer match
- Paid time off/holidays to all full-time employees
- Opportunity for advancement
- Pay increases and or bonuses
- Discounted Vexus services in our serviceable areas
- And More!
Job specific perks:
- A company vehicle and company gas card
- Company uniforms
- Tools you need to be successful in your career
- Company provided cell phone
- On call pay
Metronet and Vexus Fiber are an Equal Opportunity Employer
Metronet and Vexus Fiber are a Veteran Friendly Employer
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