We have a very urgent requirement with our client, please go through the job details and if interested do send us your updated resume and feel free to reach me on 469-885-1583.
TECH LEAD
Evansville IN
Longterm
Resolve incidents and problems associated with EUC equipment · Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future · Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments · Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non warranty assets for end users · Support end users with mobile computing platforms
Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
Provide on site hardware support for general troubleshooting and problems for end user computing technologies
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non technical team and customers.
Provide user support where needed, hardware and application troubleshooting/repairs, general inquiries, receive new hardware for deployment, reimage existing systems as necessary.
Assist with scheduling any authorized vendor on site support.
Onsite point of contact to escort approved print vendor (Ricoh) to support leased printers, manage stock of consumables (toner replenishment is automatic), monitor paper stock and direct facilities/lab group to request order as needed. Also monitor stock of consumables for 36" plotter. Assumes that consumable stock is within secure facilities without multiple points of entry.
Point of contact for IT Infrastructure ¿ smart hands under the guidance of a L3 customer resource with support of cabling, network equipment, servers/appliances ISP
Request for new badges · Smarthands for A/V systems TVs/monitors, cabling, HDMI repeaters, sound system, video switcher
Provide support on any issues relating to AWS Server and help follow up on tickets for resolution.
Mail / Shipping o add/remove mail slots as needed o Secondary FedEx shipping contact (domestic) o Secondary USPS mailbox contact
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Thanks & Regards,
Sampath N | Talent Acquisition
Phone: 469-885-1583