CSO Business Analyst

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for deriving value from data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

Customer Success Organization

Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our customers’ needs and creating the right engagement for the right customer at the right time is key. The Customer Success Organization consists of Global Support, Customer Success Management, and Customer Success Operations and Adoption Services, collaborating as one team to ensure we understand customer needs, consumption, and outcomes.

The Team

As part of the Customer Success Organization Operations team, you will be in a unique position to influence the future direction of the company. Qlik has a creative, team-oriented, and high-energy culture. We offer a flexible and exciting work environment, and plenty of opportunities for you to grow as a professional and as an individual. Our highly collaborative environment means you will be working with a diverse group of talented people that are continuously innovating and improving.

We put tremendous value in teamwork, and we do our uttermost to create a great working environment for everyone in our team. We believe that one of our key strengths is our team composition and group dynamics. As our team is based in several geographical locations, there is a positive, multicultural twist on everything that we do.

As a member of the CSO Operations team, you will have a direct impact on the strategy and business performance for the entire Customer Success organization. You will have the opportunity to work with a deeply experienced team, a variety of next-generation technologies, and a wide range of challenging projects.

This is a tremendous opportunity for you to make a key contribution for one of the leading companies in the Analytics and Business Intelligence Platform technology space.

Who we're looking for

We're looking for an open and straightforward individual who has experience working in a SaaS/Subscription business model.  The ideal candidate will have been a member of a Customer Success, Renewals, or Support team and is comfortable working in a fast paced, large Enterprise organization. Candidate should be adaptable and comfortable working with multiple stakeholders. You’ll be working with a variety of functional areas within the Customer Success Organization, analyzing problems, defining processes, and implementing solutions.

Equally important, we're looking for someone who is not only passionate about challenging data exercises, but also enjoys creating something new.  Beyond placing hands on keyboards, we're looking for someone motivated by having a seat at the table and having their voice be heard. Someone looking for an opportunity to leverage their strengths to influence stakeholders and drive genuine business outcomes.  We're looking for a creative thinker with a continuous learning mindset to add value by helping to shape the direction of Qlik.

How you will spend your time as our next Business Analyst

50% or more of your time will be dedicated to business analysis work, plus 25% towards requirements gathering. 20% will be allocated towards calls/meetings with stakeholders while the remaining 5% of your time will be allocated toward administrative work.

Required Skills and Experience

Business Acumen

• Ability to connect day to day business operations with departmental and organizational objectives
• SaaS or Subscription business experience
• Experience working in or with Customer Success teams and/or Support teams
• Experience working in or with Finance and/or Renewals teams

Business Analysis

• Consultative approach to working with stakeholders to identify key business objectives and questions
• Ability to analyze data using standard analytical techniques to identify key insights (analytical frameworks, exploratory data analysis, forecasting, trending, segmentation, funnel analysis, ratio analysis, etc)
• Ability to seamlessly move back and forth between technical and non-technical audiences
• Ability to connect analytical insights to business objectives
• Ability to succinctly explain complex topics to a mixed audience
• Storytelling with data (oral and written)
• Comfortable facilitating meetings and/or presenting to C-level executives

Software

• Qlik Sense, or similar analytical tool
• MS Excel
• MS PowerPoint

Project Management

• Experience identifying and mapping business processes
• Discipline to establish timelines and key deliverables
• Organized, detailed oriented, and time sensitive
• Innovative creative thinker with a unique approach to problem solving

Beneficial Skills and Experience

Business Analysis

• Ability to analyze data using advanced analytical techniques to identify key insights (correlation and regression, supervised learning/classification/regression, unsupervised learning, cluster analysis, time series, etcetera)
• Provide suggestions on new tools that our operations team should be aware of and using to better meet the needs of our internal customers

Software

• Totango
• Qlik Sense data modeling over multiple source systems (data lake / Snowflake schemas / FDMs)

Qualifications

• Proven experience building analytical frameworks that improve business performance, preferably for customer success or support teams
• Bachelor’s degree or related (Accounting, Business, Economics, Finance, Math, Marketing, or Statistics)
• Master’s degree preferable
• MBA advantageous
• 7 years’ experience in business operations, process improvement
• Fluency in English mandatory
• Software/technology industry, or SaaS/Subscription business model mandatory

Location

The role would ideally be based in King of Prussia, PA headquarters. Other locations would be considered for the ideal candidate.

About Qlik 

• AGartner Magic Quadrant Leader for 11 years in a row! 
• Competitive Benefits package 
• Flexible working environment 
• Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Take Responsibility, Be open and straightforward 
• Learn about our Corporate Responsibility Program by visiting Qlik.org
• Learn more about our academic program 
• Check out our company page on Linkedin!
• Follow us on Instagram @lifeatqlik

Proof of COVID-19 vaccination required on start date. 

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means 

#LI-AG