What are the responsibilities and job description for the Server position at QSR?
This template is meant to be used as a great starting point for brands that we don't have a templated account for.
Please use their 'about' info found on the company website to get a great generic company intro.Overview:
A Jeremiah’s Italian Ice Server represents the face of Jeremiah’s and is responsible for assisting with the day-to-day operations of the store while ensuring 5-star customer service is delivered to every guest.
o Taking guests’ orders with a friendly smile.
o Exhibiting the desire to work on a team and embrace a collaborative work environment.
o Maintain respectful relationships with co-workers, refraining from gossip.
o Creating flavorful experiences for each guest according to five-star service.
o Answering questions – accurately and politely.
o Serving all guests efficiently while maintaining superior five-star service.
o Serving Jeremiah’s products that consistently exceed expectations in image and quality.
o Demonstrating impeccable product knowledge.
o Performing opening and closing responsibilities.
o Offering suggestions and guidance to guests pertaining to our menu and services.
o Preparing all Jeremiah’s Italian Ice products. This may require lifting 50lbs to shoulder height and intense manual labor.
o Maintaining a unit that is both so fresh and so clean.
o Stocking and organizing the store for maximum efficiency.
o Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge.
o Handling cash and other forms of payment.
o Maximize profitability through upselling, portion control, monitoring accuracy of charges, cash handling procedures.
Experience and Qualifications
- Minimum of 1 year of quick service, fast casual or retail experience or relevant experience volunteering and providing customer service.
Skills
- Must be out going and friendly.
- Must be able to work independently.
- Must be self-starter and self-motivated.
- Must be creative and think outside the box.
- Must have people skills and be well spoken.
- Must represent the brand well.
- Must love talking to strangers and making new friends.
