What are the responsibilities and job description for the Billing Specialist position at QSS?
Job Title: Billing Specialist
Location: Fort Myers, FL 33912
Duration: Contract
Role and Responsibilities
- Invoicing of completed work orders utilizing company guidelines
- Provide phone support during lunch hours and when shortly staffed
- Communicate with district admin staff regarding incomplete work \ missing information
- Maintain a production goal of 100 invoices per day
- Assist co-departments with their workload as needed.
- The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction.
- Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members.
- Maintain a professional manner at all times with customers, Franchise Owners, technicians, field offices, team members and management.
- Other duties as required
Qualifications and Education Requirements
- Invoicing experience
- Excellent organizational skills and attention to detail
- Service contract knowledge and ability to apply skills when processing invoices
- Customer Service experience
Preferred Skills
- Ability to type 75 WPM or higher
- Candidate must be proficient in excel and Microsoft office.
- Candidate must be capable of working in a busy and fast paced environment without difficulty
- Solid time management skills and the ability to prioritize is a must
- Candidate must be an effective team participant willing to support team players, management team and other departments
- Excellent communication skills a must
- Ability to meet goals and work independently upon completion of training
Job Type: Contract
Work Location: In person
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