What are the responsibilities and job description for the Medical Case Specialist I AWW Tues-Sat position at QTC Management?
Who is QTC Management Inc.?
QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
What part would you play in this role?
As a Medical Case Specialist you will be the first line of communication working closely with US Military Veterans to ensure appointments are scheduled timely. Utilizing your strong verbal and written communication skills you will play an important role in assisting Veterans with receiving their medical care. This will be a shift from Tuesday to Saturday, 8:00Am - 4:30PM.
Essential Duties and Responsibilities:
- Answer phones from automated call distribution system
- Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration
- Verify appropriate CPT and CLIN codes are assigned to each case
- Communicate directly with claimants and providers
- Obtain medical history for specific conditions
- Determine appropriate examinations, tests and specialists required for each case
- Schedule appointments for examinees including follow-up appointments and rescheduled appointments
- Ensure all examinees and providers receive necessary documentation
- Confirm consultative reports and diagnostic test results are received in a timely manner
- Meet or exceed contract timeliness guidelines in both the scheduling and case management systems
- Other projects and duties as assigned
Competencies:
- Proven ability to plan and organize work load
- Ability to manage competing priorities in a fast paced work environment
- Good follow through skills
- Must possess the ability and flexibility to work early morning, evening, and/or weekend shifts
Education and/or Experience:
- High School Diploma or GED
- Experience in healthcare, medical, or insurance related industries
- Must have experience with high volume of inbound and outbound tele communications
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
Starting pay is $19.55 per hour
*The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Commitment to Diversity:
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
