What are the responsibilities and job description for the Systems - Engineer position at Quadrant, Inc.?
Systems Engineer
Dulles, VA (Hybrid)
MUST:
Must be able to obtain a TS/SCI Clearance
Experienced Systems Engineer
10 years of directly relevant experience
4 years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
Excellent communication and presentation skills
Experience in analyzing and recommending ITSM strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
Strong documentation and technical writing experience.
Bachelors degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.
Experience with Scaled Agile Framework (SAFe) knowledge and experience is desired
Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align is preferred
DUTIES:
Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirement for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Dulles, VA (Hybrid)
MUST:
Must be able to obtain a TS/SCI Clearance
Experienced Systems Engineer
10 years of directly relevant experience
4 years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
Excellent communication and presentation skills
Experience in analyzing and recommending ITSM strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
Strong documentation and technical writing experience.
Bachelors degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.
Experience with Scaled Agile Framework (SAFe) knowledge and experience is desired
Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align is preferred
DUTIES:
Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirement for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
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