Overview
Quality Building Services (QBS) is a client-responsive firm dedicated to providing premium cleaning, maintenance, restoration, security and specialty services throughout the New York Metropolitan area.
Each day, QBS ensures over 30 million square feet of Class A Manhattan office space are maintained to exceptional standards. Security services are offered through our sister company, Quality Protection Services.
Job Skills / Requirements
The Salesforce Administrator will lead the ongoing development of our Salesforce redesign. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of the CRM platform.
The position requires the following, non-negotiable characteristics:
- Precision and accuracy in the performance of all duties.
- Direct, articulate and succinct communication style, both verbal and written.
- Mastery of organizational skills, including management of multiple tasks and deadlines.
- Analysis of issues with a methodical and efficient, yet thorough, approach.
- Self-motivation to be proactive in identifying problems and developing recommended solutions.
- Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.
Key Duties & Responsibilities
- Serve as primary system administrator for the Salesforce environment
- Ensure that correct data is included and maintained for all aspects of the Salesforce platform
- Build on the existing instance and implement additional functionality and the company’s signature requirements. Coordinate the evaluation, scope and completion of new development requests.
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage Salesforce data feeds and other integrations
- Assist in training of new users and grow the Salesforce skill set across the organization. Ensure user adoption
- Work independently with members of the user community to define and document development requirements
Skills / Experience Required
- Minimum five years of experience as a Salesforce administrator
- Expert level in data analysis and handling. This position will require some initial data review, cleanup and organization activities
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
- Salesforce Admin (ADM201 and ADM211) certified
- Sales Cloud, Service Cloud and Developer certifications preferred
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of Salesforce best practices and functionality
- A documented history of successfully driving projects to completion
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
Quality Building/Protection Services is an Equal Opportunity Employer committed to hiring a diverse workforce. EOE/Minorities/Females/Vet/Disability
Additional Information / Benefits
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays