What are the responsibilities and job description for the Guest Service Manager position at Quality Inn Downtown?
Quality Inn Downtown is a small hotel located in the heart of Johnson City. We pride ourselves on providing exceptional service and creating a warm, welcoming atmosphere for our guests. Our team is like a family, and we are looking for new individuals to join us in delivering top-notch hospitality.
Job Description:
We are currently under new management and seeking candidates for Front Desk and Night Audit positions to join our team. If you have a passion for customer service, enjoy working in a fun, laid-back, and friendly environment, and want to be a part of a growing team, we encourage you to apply!
Responsibilities:
Front Desk:
- Greet and assist guests with check-in and check-out processes.
- Provide information about the hotel's services and local attractions.
- Handle guest inquiries and resolve issues promptly and professionally.
- Manage reservations and room assignments.
- Maintain a clean and organized front desk area.
Night Audit:
- Perform one-click night audit function and ensure reservation accuracy.
- Reconcile daily revenue and email reports to management.
- Assist with occasional guest check-ins and check-outs.
- Respond to guest requests and emergencies as necessary.
- Maintain security cameras and confidentiality during the night hours.
Qualifications:
- Excellent customer service and communication skills.
- Experience in a hotel or customer service role (is a plus but not required)
- Ability to work evenings, weekends, and holidays as needed.
- Attention to detail and strong problem-solving skills.
- Dependability and ability to work independently or as part of a team.
Benefits:
- Starting pay of $10/hr with direct deposit and potential for bonuses.
- Reduced employee/friend/family rates at any Choice/Raddison property.
- Opportunities for career growth and development within the company.
- Modern, friendly, and supportive work environment.
- Employee recognition and rewards program.
How to Apply:
If you are interested in joining our team, please submit your resume. You may also apply in-person at any time. Quality Inn Downtown is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. We look forward to welcoming new team members who share our commitment to providing exceptional service to our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $10 - $12