Basic Function:
The Practice Transformation Specialist Content Developer (PTS) is responsible for development of clinical education content for adult learners across multiple projects for the State Contracts team. The role will require collaboration and partnership with varies internal and external stakeholders, such as various Project Leads, Communications, CME/CEU departments, and project funders. PTS will incorporate evidence based interventions, data science, and peer reviewed research to develop meaningful educational content to keep the attention/interest of adult learners. PTS will also orchestrate clinical reviews of developed products, annual updates of educational content, collaborate with Analytics on evaluation, and assure alignment/consistency of content development across various projects. Clinical content development products can include, but aren't limited to: academic detailing, educational modules, CME/CEU, webinars, presentations, e-newsletters, Learning Management System training (EDISCO), Powtoons (patient facing cartoon videos), and training videos. The role would also be responsible for occasional delivery of the education and/or training others on the delivery of the content. Must work well independently in a virtual environment, follow directions/standards, and meet deadlines/dues dates.
The Practice Transformation Specialist Content Developer works closely with the Director and Assistant Director of State Services to:
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Cardiovascular Disease (CVD)/Hypertension (HTN)/Diabetes/Prediabetes/Cholesterol – Improve control rates for these diseases through education and evidence based interventions and ultimately reduce the incidence of these diseases
- Immunizations – Increase immunization rates; provide quality checks for programs including Covid-19 vaccination sites and Vaccine for Children (VFC) program.
- Pediatric Asthma – increase pediatric asthma control rates
- Maternal Health – Address and close gaps on social determinants of health and assist clients in meeting personal goals; improve maternal and infant mortality rates.
Organizational Relationships:
Reports to the Assistant Director of State Services
Roles and Responsibilities:
- Day to day oversight of all content development for State Contracts projects. .
- Provide mentoring and train the trainer education to field staff to support success in field and office
- Contribute to the writing and review of technical proposals.
- Infuse science and evidence based interventions into all content development and prepare materials for publication/presentation
- Manage and monitor content development timelines across multiple projects
- Design and implement product and project controls to support delivery of high quality products, on time, and within budget.
- Timely and thorough completion of program reports.
- Participate in meetings and provide presentations to internal and external stakeholders.
- Develop and deliver content and represent Quality Insights in a polished and professional manner.
- Travels as needed both in PA and DE
- Maintain current knowledge of technological developments in the field. Participate in training and testing as required to satisfy terms and conditions of contracts
- Identify new and innovative means to engage adult learners.
- Collect, maintain, manage, utilize and report tasks and task related data on a regular basis .
- Practice and promote good work habits and customer service that ensure compliance in all interactions at all levels with all applicable local, state, and federal confidentiality policies and procedures protecting health care information.
- Other duties as assigned.
Supervisory Responsibilities:
None
Skills/Professional Competencies Required:
- General knowledge of HIT standards (HL7, CHI, or SNOMED, ONC ATCB Certification), ambulatory and inpatient electronic health records and physician office operations.
- Knowledge of Accountable Care Organization (ACO), Clinical Integration and Quality Initiatives
- Excellent oral and written communication skills. Exceptional interpersonal skills and ability to succeed with staff with varying levels of education and clinical experiences.
- Exceptional attention to detail coupled with strong organizational skills and the ability to develop and manage complex projects budgets, resources and related materials.
- Strong project management skills with the ability to manage competing priorities, tasks and responsibilities to provide effective support for the workflow management for multiple project management efforts.
- Excellent critical-thinking and creative problem-solving skills and the ability to perform effectively in a fast-paced, possibly high-stress, multi-tasking environment, including the ability to prioritize work and resources to meet multiple competing deadlines, utilize resources effectively, identify problems, and propose sound solutions/alternatives.
- Computer proficiency, which includes knowledge of all Microsoft Office Products, project management tools, calendar management, contact management, querying and generating reports, Smartsheets, OneNote fast and accurate data entry with the ability to collect and maintain routine and/or complex records (paper and electronic) and prepare reports from these records. Familiarity or ability to quickly learn end note citation software.
- Strong decision making skills by making informed decisions in the best interest of the service line.
- Knowledge of office procedures and methods with the ability to operate the common types of office equipment incidental to the job including, but not limited to, computers, laptops, projectors, copiers, fax machines, audio visual equipment, and teleconference equipment.
- Ability to concisely and clearly communicate our successes and project barriers to a variety of stakeholders.
- Quality improvement expertise in both program design and communication of progress.
- Commitment to service lines and displaying confidence in its impact to all involved.
- Strong presentation skills, particularly with physicians, health systems and office staff with the ability to function effectively in a public relations role and demonstrate a commitment to exemplary customer service with customer-centric perspective.
- Knowledge of federal and state statutes, regulations, and program standards in relation to contracts assigned to work on.
- Ability to travel as required by service line contracts and nationwide as required for conferences, training, etc.
Minimum Education/Training Required:
Bachelor's degree in MIS, nursing, or a healthcare discipline from an accredited four-year college or university. Relevant master's degree preferred.
Minimum Experience Required:
A minimum of five years' experience developing content across multiple health/disease conditions; adult learning experiences, or Nurse Educator Certification is a plus. Publication/research experience a plus.
Substitution(s):
N/A
Licensure/Certification Requirements:
RN, LPN, etc.
Job Type: Full-time