Account Manager-Dry Van

Description

Job Summary 

 It's an exciting time to work at Quantix. We are on a fast growth trajectory, and every day we strengthen our position as the leading supply chain platform for the chemical industry. 

• The 3PL Solutions Division provides end-to-end supply chain solutions for our customers across a variety of modes including bulk trucking for both plastics and liquid chemicals, dry-vans, rail, ocean, intermodal and 3/4PL Inventory control. 
• We are both asset and non-asset based logistic service providers.  
• Quantix 3PL Solutions is seeking an account manager to work on a team focused on the transportation and delivery orchestration of domestic chemicals via full truckload/dry van. 
• The Account Manager will service and grow the book of business by anticipating and identifying customer needs and coordinating internal and external activities to meet those needs in a timely and reliable manner with friendly, helpful and positive behavior. 
• In performing this function there is also a responsibility to track the progress of each shipment and record non-conformance deviations to continuously identify and correct supply chain performance.     
• This role is ideal for candidates who are achievement-oriented and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders. 
• The ideal candidate is success-driven, fast-paced, thrives on strategic problem solving and flawless tactical execution. and works well in a diverse team and enjoys a dynamic and changing environment.     
• Strong knowledge and understanding of supply chain and experience in the chemical industry is highly desirable.  

Requirements

Responsibilities  

• Serve as key point of contact for customers in your portfolio; become the Chief Problem Solver for your customers. 
• Develop strong relationships across customer stakeholders.
• Identify opportunities to cross-sell within our division and company. 
• Ensure information is maintained regarding origin and delivery point requirements as well as data regarding shipper, carrier and customer performance continuously tracking calls and e-mails.  
• Assist with investigation and resolution of customer complaints and supply chain non-conformances; coordinate activity needed to respond to customer requests and continual follow up with customer contacts as needed. 
• Enter shipments into transport management system and proactively inquire, capture, and communicate critical information to ensure success. 
• Collect, create, submit, correct, monitor, maintain and validate documents ; reports to ensure the smooth preparation, and timely execution of all activities to support the movement of shipment/loads order-to-cash  
• Maintain shipper and consignee profiles on assigned locations to ensure customer compliance and efficiency. 
• Assign and select carriers based on location requirements, cost and service. 
• Ensure that all carriers comply with standards established for an approved carrier. 
• Document and confirm all accessorial charges within process outlined and as required Operate within the guidelines and contractual obligations established between the customer and 3PL Solutions. 
• Coordinate all change orders, cancellations, rush orders, returned loads and reconsignment or diversions. 
• Confirm rate changes with carriers and record necessary information for accounting ; continual improvement. 
• Work internally and externally as needed to respond to inquiries, requests, and demands, including, but not limited to ETAs, Proofs of Delivery, and Scale Tickets for non-special service trips.  
• Create, maintain, and present material needed for reporting customer and company performance to goals.  
• Obtain rate quotes, conduct RFP&s, propose new solutions that drive growth and continual improvement Positive inventory control and load assignments.
• Capable of generating useful and accurate information to guide clients in a timely manner. Implied tasks outnumber specified task; the job is to keep manufacturers supplied per their expectations.