Account Manager- Dry Van

Job summary

It's an exciting time to work at Quantix. We are on a fast growth trajectory, and every day we strengthen our position as the leading supply chain platform for the chemical industry. The 3PL Solutions Division provides end-to-end supply chain solutions for our customers across a variety of modes including bulk trucking for both plastics and liquid chemicals, dry-vans, rail, ocean, intermodal and 3/4PL Inventory control. We are both asset and non-asset based logistic service providers.

Quantix 3PL Solutions is seeking an account manager to work on a team focused on the transportation and delivery orchestration of domestic chemicals via full truckload/dry van. The Account Manager will service and grow the book of business by anticipating and identifying customer needs and coordinating internal and external activities to meet those needs in a timely and reliable manner with friendly, helpful and positive behavior. In performing this function there is also a responsibility to track the progress of each shipment and record non-conformance deviations to continuously identify and correct supply chain performance.

This role is ideal for candidates who are achievement-oriented and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders. The ideal candidate is success-driven, fast-paced, thrives on strategic problem solving and flawless tactical execution. and works well in a diverse team and enjoys a dynamic and changing environment.

Strong knowledge and understanding of supply chain and experience in the chemical industry is highly desirable.

Responsibilities

• Serve as key point of contact for customers in your portfolio; become the Chief Problem Solver for your customers.
• Develop strong relationships across customer stakeholders.
• Identify opportunities to cross-sell within our division and company.
• Ensure information is maintained regarding origin and delivery point requirements as well as data regarding shipper, carrier and customer performance continuously tracking calls and e-mails.
• Assist with investigation and resolution of customer complaints and supply chain non-conformances; coordinate activity needed to respond to customer requests and continual follow up with customer contacts as needed.
• Enter shipments into transport management system and proactively inquire, capture, and communicate critical information to ensure success.
• Collect, create, submit, correct, monitor, maintain and validate documents & reports to ensure the smooth preparation, and timely execution of all activities to support the movement of shipment/loads order-to-cash
• Maintain shipper and consignee profiles on assigned locations to ensure customer compliance and efficiency.
• Assign and select carriers based on location requirements, cost and service.
• Ensure that all carriers comply with standards established for an approved carrier.
• Document and confirm all accessorial charges within process outlined and as required
• Operate within the guidelines and contractual obligations established between the customer and 3PL Solutions.
• Coordinate all change orders, cancellations, rush orders, returned loads and reconsignment or diversions.
• Confirm rate changes with carriers and record necessary information for accounting & continual improvement.
• Work internally and externally as needed to respond to inquiries, requests, and demands, including, but not limited to ETAs, Proofs of Delivery, and Scale Tickets for non-special service trips.
• Create, maintain, and present material needed for reporting customer and company performance to goals.
• Obtain rate quotes, conduct RFP’s, propose new solutions that drive growth and continual improvement
• Positive inventory control and load assignments.
• Capable of generating useful and accurate information to guide clients in a timely manner.
• Implied tasks outnumber specified task; the job is to keep manufacturers supplied per their expectations.

Requirements

Minimum requirements

• 3 years experience with truckload transportation logistics
• Bachelor’s degree or equivalent direct experience.
• Strong computer skills, including PowerPoint, Excel, Outlook and Word.
• Excellent organizational skills and the ability to manage multiple, concurrent tasks and meet strict deadlines.
• 2-3 years of transportation/logistics/brokerage experience is required
• Experience with chemical industry a plus
• Some travel required, 15%
• Excellent communication skills, we rely on establishing strong bonds and credentials with others
• Comfortable with pricing, quoting and cost validation.
• Demonstrate risk analysis, contingency planning and alternate solutions: adroit at determining “Plan B.”

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers
• Work effectively as a team contributor on all assignments
• Support the efforts of management in meeting profit and growth objectives as established in the strategic business plan
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and other organizations
• Work safely, within the company guidelines, standard operating procedures (SOP) and Job Safety Analysis (JSA).

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Supplemental Pay:

• Commission pay

Experience:

• Truckload Transportation Logistics: 3 years (Preferred)
• Transportation/Logistics: 3 years (Preferred)
• Brokerage: 3 years (Preferred)

Work Location: Multiple Locations