Required Skills: -
24x7 Event/Alert/Incident Monitoring support for in-scope infra, Apps and Cloud Management
to respective Technology Teams
management
troubleshooting and try to resolve Incident tickets at Command Center Level level.
Dedicated Team
o Act as a Situation Manager and assist dedicated CIM/ MIM Team (impact analysis, initiate
bridge, inform MIM/CIM, inform Service Desk, inform Business, inform oncall person,
send out hourly report, send out closer report, find out recurring issue or in the past this
issue has been reported, if required run business bridge) etc
RESPONSIBILITIES
o Monitoring Tool : Moogsoft, Splunk, iTOM, Big Panda, Solarwinds, SCOM, Dynatrace,
AppDynamics, Net cool, Tivoli, HP NNM, HP OVO, LogicMonitor, Grafana, Science Logic,
Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, Vmware, WhatsUp Gold, New Relic,
SiteScope
o ITSM Tool : Service Now. Cherwell, Remedy, HPSC, HPSM, SalesForce, Service Desk Plus
etc
o Batch Job Scheduler : Control-M, Autosys, Redwood, Dollar Universe (DU), TWS, Tidal,
IBM Workload Automation,
Create incidents as per their impact (Severity)
minimal impact on the business.
includes where level 1.5 troubleshooting is in Teams scope.
incident management team.
Technical Team and customer counterpart till issue resolution.
installation/decommissioning & other project management initiatives with the vendors,
partners, internal teams.
technical tracks.
benefit of the entire team.
configuration, alert thresholds, alert message enrichment & false alerts.
ensure timely resolution.
Environment Monitoring Alerts to H&F team and co-ordinate for resolution
EXPERIENCE & SKILL
Scheduling or Cloud computing.
➢ Monitor in-scope infra, Apps and Cloud Management with various monitoring tools
for example
o Monitoring Tool : Moogsoft, Splunk, iTOM, Big Panda, Solarwinds, SCOM,
Dynatrace, AppDynamics, Net cool, Tivoli, HP NNM, HP OVO, LogicMonitor,
Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog,
Vmware, WhatsUp Gold, New Relic, SiteScope
o ITSM Tool : Service Now. Cherwell, Remedy, HPSC, HPSM, SalesForce,
Service Desk Plus etc
o Batch Job Scheduler : Control-M, Autosys, Redwood, Dollar Universe (DU),
TWS, Tidal, IBM Workload Automation,
➢ Incident lifecycle process
➢ Event to Incident management lifecycle
➢ Backup Job Monitoring : Start, restart, check error, Tape management
➢ Backup monitoring tools like Networker / legato/ Veritas NetBackup.
Job Type: Contract
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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Change Management Skill
Cloud Computing Skill
Christie Clinic, Champaign, IL
Christie Management Company, Inc, Champaign, IL