What are the responsibilities and job description for the Business Analyst position at Quartz?
Overview
Do you enjoy solving puzzles? Have you used an application and thought “I could make that better by doing “X”? Do you pride yourself on digging deep to find answers to challenging questions? Do you get excited working with others to find a great solution?
If so, please consider joining our Web Services Team as a Business Analyst. This role will offer candidates the opportunity to employ and develop their analytical and technical skills supporting core systems and operational departments including Premium Billing, Customer Service and Enrollment. Business Analysts provide production support, gather requirements, configure, build and test our applications, along with facilitating enhancement design with our vendors and business partners.
This position provides a strong career path for candidates interested in systems management, systems improvement, project management, process improvement, and customer experience.Benefits:
- Full-time virtual, telecommuting, work from home environment
- Supportive Team Environment, Diverse assignments
- Employ Agile methodologies including Kanban
- Excellent mentoring, learning and growth opportunities
- Based compensation range of $71,000 - $88,000 robust total rewards package
Responsibilities
- Collaborate with business units, management, and vendors.
- Analyze, develop, and document detailed business requirements and business processes for proposed technical solutions to strategic corporate initiatives.
- Demonstrate leadership on project teams and subgroups. Serve as a subject matter expert during project planning and testing stages of assigned project(s).
- Participate in cross functional initiatives.
- Develop, execute and document results of detailed business/user acceptance test scenarios and test cases.
- Triage production support tickets.
- Partner with developers to troubleshoot, resolve production support tickets.
- Recognize when information does not look correct and take initiative to correct the error(s) – dig deep to find explanations within application testing.
- Bring forth business recommendations and deliver end-products that meet the needs of the internal and external customer.
- Recommend standards, procedures and process improvements.
Qualifications
- 3 year(s) in a Business Analyst or similar role
- Bachelor’s Degree in Business Management, Computer Science, MIS, or technical focus is preferred; equivalent experience will be considered in lieu of a four-year degree
- Experience health insurance industry preferred
- Advanced Microsoft Office skills
- Experience working with SQL Queries, JIRA, Lucid, and Visio is preferred
- Experience working with Epic Web Portals (MyChart and/or TapestryLink)
- Knowledge of UX Design concepts preferred
- Familiarity with Agile methodologies (Kanban, Disciplined Agile)
- Ability to work collaboratively and productively with other employees, vendors and end users
- Strong problem solving and documentation skills
- Proven ability to manage multiple assignments simultaneously
- Excellent organizational and time management skills
- Curiosity and interest in learning new software, systems, tools
- Access to a stable, high-speed, non-satellite Internet connection
Bilingual candidates encouraged to apply!
This position will work remotely. Ability to commute to one of our offices in Madison, WI or Onalaska, WI is preferred, as needed. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.
Quartz is a federal contractor and supports a safe, drug-free workplace. All employment offers are contingent upon successful completion of a pre-employment criminal background check and drug screening.
We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built upon the foundations of Respect, Responsibility, Relationships & Resourcefulness.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Salary : $71,000 - $88,000
