What are the responsibilities and job description for the Field Trainer- Remote position at Qubica AMF?
The Largest and Most Innovative Bowling Equipment Provider in the World
As the market leader we offer the best line of high quality, innovative products for new and existing bowling and entertainment centers. With over a century of experience, we have an installed base in over 10,000 centers in 90 countries. We employee the largest R&D team in the industry, and in the last 7 years we invested $30,00,000 to create our current product line. QubicaAMF is privately owned, has no debt, an incredibly strong balance sheet and the largest revenue in the industry. This gives us the strength to invest more than any other company in our mission – Making Bowling Amazing. This is a remote position.
We are seeking a Field Trainer.
Ensures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products - with a primary focus on STS (Scoring and Technology Solutions) related products. An example of some of the essential duties:
- Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
- Travels to the job site and conducts on-site product training for customers.
- Interfaces between customers and Technical Support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
- Utilizes Microsoft CRM to upload customer data and reports, training summaries and research customer technical issues.
- May install or assist service personnel with installation, service or support of different products offered by QubicaAMF.
- Provides updates, status reports and completion information to manager, Technical Support Team, Project Management team via voicemail, email or in-person communication.
- Identifies and tracks problems and customer related issues with Manager when needed or required.
- Assists in the development of training tools for new products, services and participates in Training sessions.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
EDUCATION and/or EXPERIENCE:
- Associate Degree: or equivalent combination of education and experience.
- Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
- Experience in bowling center operations or bowling equipment preferred and expert problem solver.
- Ability to translate technical knowledge into plain, easy to understand language for the end user.
- Available to work after hours, weekend, on-call and odd shifts as required.
- Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
- Basic computer networking configuration, troubleshooting and familiarity with QubicaAMF automatic scoring and management systems a plus.
QubicaAMF offers Health, Dental and Vision Insurance, 401K with a company match, paid time off and holiday pay, Life Insurance and Tuition Reimbursement. On-site Café and Fitness Center available for all employees.