Teller / CSR

Summary:

This position floats between branches to provide support for staffing needs.

Responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments; preparing daily settlements of teller cash; greeting customers, delivering prompt and efficient service; following all required security procedures and policies and promoting business for the Bank. Responsible for opening a variety of new accounts for customers including checking, IRA’s, CD’s; providing information and answering questions regarding interest rates, fees, and bank policies; transfers accounts for customers; making appropriate referrals to cross-sell a variety of bank services.

Primary Duties:

• Processes Bank transactions to include Deposits; cashes checks, savings withdrawals and U.S. Savings Bonds; accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Recognizes situations where a hold is warranted to ensure collectability of funds.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Opens and services consumer/personal accounts including checking, savings, safe deposits, IRA’s and CD’s.
• Recognizes opportunities to offer customers products/services that may add value to their banking relationship.
• Assists in training, and support to less experienced branch staff members.
• Assists with audits of branch.
• Records, files, scans documents, updates information and sorts mail.
• Complies with and works toward branch goals to achieve or exceed branch growth potential.

Qualifications:

• High school diploma or GED and 1 year of banking customer service required.
• Demonstrated understanding of branch operation activities, terminology, products, and services
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Experienced with Windows-based computer applications and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
• Good organizational and time management skills.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Queenstown Bank provides paid training and great benefits:

• Insurance for you & your family's needs: medical, dental, vision, life, pet, critical illness, accident, universal life w/chronic care & more!
• Short & Long Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Up to 12 Paid Holidays, including your birthday!
• 401(k) w/100% match on the first 3% of employee deferrals and 50% match on the next 2% of deferrals
• $5,000/annually for Tuition Reimbursement for relevant classes
• Discretionary annual bonus
• Employee discount benefit program, powered by LifeMart®, Verizon, Benefit Hub and Blue 365. Discounts include top brands for travel, hotels, childcare, cars, groceries, cellular service, wellness and much more.

Queenstown Bank of Maryland is an Affirmative Action/Equal Opportunity/Everify Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.