Head Teller

MUST HAVE PRIOR TELLER EXPERIENCE

Quest Financial is seeking qualified candidates for a HEAD TELLER for our client located in the Orange Park, FL area.

Full Time Role

Pay: $40,000 and $45,000 per year (depending on experience)

The Head Teller is responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Bank’s Approach and aligns with the Bank’s Mission, Vision, Purpose, Experience Expectations, and Values. Other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

· Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities

· Supervises the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance

· Provides prompt, professional customer service to customers and prospective customers

· Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions

· Works to understand the root causes of complex customer service issues and identifies and implements resolutions

· Maintains knowledge of banking products and promotions

· Accountable for achievement of defined sales and service goals

· Performs regular audits of teller activities maintaining signed records

· Responsible for Vault transactions and balancing Vault and ATM

· Maintains knowledge of banking products and promotions

· Responsible for performing accurate transactions, balancing each day, and verifying cash totals

· Scans daily proof work to the remote capture machine

· Identifies customer needs, cross-sell and up-sell opportunities and makes referrals within the Branch

· Ensures adequacy of currency and coin supply

· Provide backup support to other branches as needed

· May provide assistance and training to other colleagues and serve as a mentor

· May perform all sales and service functions of the branch as needed

· Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty

· Always acts in the best interest of the customer when offering additional products and services

Required Knowledge, Skills and Competencies:

· Demonstrated ability to perform accurate transactions

· Successful completion of Teller training program and passing score on training post-test

· Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives

· Highly motivated team-player with ability to develop and maintain collaborative relationships

· Strong written and verbal communication skills

· Intermediate PC proficiency

· Intermediate proficiency in Google Docs and Microsoft Office products

Industry and Work Experience:

· 3 or more years of experience as a Teller in Retail Banking or equivalent customer service and cash handling experience

· Leadership experience preferred

· Sales experience preferred

Academic:

· High school diploma or GED required

· Bachelor’s degree in finance or related field preferred

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Experience:

• Teller: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location