IT Manager

JOB DESCRIPTION: This role is responsible for managing network infrastructure and onsite IT support
within the organization; managing technical teams and ensuring cross-functional cooperation amongst
network engineering, desktop support and A/V systems in coordination with help desk and system
engineering. This role performs management duties, analytical services and interacts with IT vendors to
ensure that equipment and/or services are delivered within project timelines.

TO APPLY: Complete the web form application located on the Quil Ceda Village Self Service portal:
https://ess.tulaliptribes-nsn.gov/MSSQCV/employmentopportunities/default.aspx. For more information or
questions, please visit: http://quilcedavillage.org/Employment or call Quil Ceda Village HR at 360-716-5016.

EMPLOYEE CLASSIFICATION: Exempt

EMPLOYEE REPORTS TO: Information Technology Director

EMPLOYEE SUPERVISES: Network Engineering Services, Desktop Support Services, A/V Systems

EDUCATION:

• High School Diploma or GED equivalent required

• Bachelor's Degree in Information Technology or related field of study preferred. Years of equivalent

experience, education and/or training may be considered in lieu of a degree

SKILLS:

• Must have excellent leadership, team management and relationship building skills

• Excellent communication skills, both written and verbal and be able to communicate with both technical

and non-technical users

• Must be knowledgeable in project management techniques and have strong understanding of project

management tools and methodologies in order to manage complex, multi-disciplinary projects

• Must be highly self-motivated, able to work independently, under pressure and within time restraints

• Ability to lead cross-disciplinary teams, provide consistent direction and motivate team members to

encourage maximum performance

• Ability to read, analyze and interpret general business periodicals, professional journals, technical

procedures or government regulations

• Ability to compose routine business correspondence, reports, documentation, and technical writings

• Knowledge of Microsoft Office software and other programs such as Visio and Project

EXPERIENCE:

• Minimum of five (5) years experience in management role supporting technology operations in

business/government

• Minimum of five (5) years technical experience with network design, wireless, firewalls and related

datacenter technologies

• Minimum of five (5) years experience managing deployments or participating in large-scale

network/system implementations

OTHER REQUIREMENTS:

• Must be able to successfully complete a tribal, state, and federal background investigation

• Must have and maintain a valid state driver's license

• Must be able to work evenings, weekends, and/or holidays as needed or requested

• Must be willing to work on an "on-call" rotation to support tribal and commercial clients 24/7

• Must be willing to attend progressive job-related training as requested

• Must have successful employment history with the Tulalip Tribes and/or other employers

PHYSICAL CHARACTERISTICS AND/OR PREREQUISITES:

• Manual and finger dexterity for the operation of a personal computer and routine paperwork

• Stamina to sit, stand, and/or walk for prolonged periods of time

• Tolerance to be exposed to computer screen for prolonged periods of time on a regu lar basis

• Ability to lift and carry 40 lbs. on occasional

• Mobility to bend, stoop, and/or climb stairs on an occasional basis

SPECIFIC JOB PERFORMED:

• Will be responsible for delivering the highest level of technical support services to users, co-workers and

priority clients such as Executives/Board of Directors

• Plan, direct, and coordinate daily operations for onsite desktop support, audio/visual and network

engineering teams

• Leads technological projects related to networking, datacenters and other new initiatives

• Delegates tasks to appropriate Network and Desktop staff and coordinates with Help Desk and System

Engineering teams for problem-solving and end-user solutions

• Responsible for network resiliency, continuous improvement processes and evolving technical solutions

for redundancy with regards to networking and desktop support

• Performs system analysis techniques and solution designs regarding hardware, software, audio/visual

and desktop systems for end users

• Assists with configuring cellphones, deploying equipment and other new devices in coordination with

TDS Procurement services

• Assists in budget management and provides support for annual budget management processes

• Manages relationships with vendors to ensure effective maintenance and support of network and

datacenter equipment such as electronics, gensets, battery backups and cooling systems

• Generates weekly and monthly reports on desktop/network support performance for top management

• Develops metrics and templates to evaluate technical support issue response times and overall team

performance

• Develops training outlines and credentialing programs for technical support staff to remain up-to-date

with industry standards/certifications

• Develops surveys and collects information regarding user satisfaction within the organization

• Meets with end users/stakeholders to perform needs assessments

• Researches potential technology solutions, technology issues, and products for deployment within the

organization

• This position is expected to drive on a weekly, sometimes daily basis in the execution of job duties

• Performs other related duties as deemed necessary or requested

TERMS OF EMPLOYMENT:

This is a Regular Full-time position, requiring at least 40 hours per week, or 2080 hours per year. Employee may be required to work

after hours, weekends, special events and/or on call. Upon successful completion applicable probationary period employee may be

eligible for an increase in pay, subject to budgetary restriction. Employees will be required to work on-site, no telecommuting. No

provisions for relocation will be provided.