Quit Genius is the #1 digital clinic for substance addictions. We are on a mission to help 100 million people overcome tobacco, alcohol and opioid addictions by combining technology, healthcare and design. It’s an ambitious mission, but one we fully believe in and we hire people who share our aspirations and core values.
We are a global team of doctors, designers, engineers and researchers who are aligned by one common goal. Authenticity, creativity, purpose and thoughtfulness are at the heart of everything we do to deliver that goal, so finding exceptional people to come on the journey is everything to us. Quit Genius has scaled to dozens of health plans and employers, covering over 2 million lives and has already helped more than 750,000 members conquer their addictions. As of 2021, we have raised $78M from leading global investors and now work with 100 world-class team members across our New York, London, and remote offices.
If you are passionate about making an impact on the health of others, join us and make it happen!
We are looking for a Sr Manager, Client Implementations to help lead us through our next phase of growth by building and maintaining scalable processes and workflows, providing reporting and analytics, and managing a team of implementation managers. You will partner with Operations leadership to develop and drive key strategic and operational initiatives to improve efficiency and effectiveness. The ideal candidate will bring a deep understanding of healthcare Saas implementation, partnered with a knack for driving data-based decisions to accelerate implementation processes for our clients.
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Responsibilities: - Oversee a team of implementation managers (career progression, skill development, performance, etc.) and be a point of escalation/support for their clients.
- Manage and assign incoming projects to resources based on capacity and client experience.
- Built out design of our healthplan implementation process with cross team collaboration with Sales, Customer Success, and Operations
- Lead the implementations for our Healthplan and partnership clients in a player-coach role.
- Create and streamline implementation processes to deliver an experience that sets our clients up for success.
- Report weekly to management on at risk projects with next steps to reduce risk to client launch.
- Accurately forecast incoming and outgoing project work for capacity planning.
- Centralize and maintain resources for implementations that are available across all internal departments to ensure content is accessible and remains current
- Establish dashboards, views and reports that allow insight into the teams’ performance and impact against our goals.
The background we are looking for:- Minimum 4 years managing a SaaS team in a healthcare startup environment (customer success, implementation, operations, or sales)
- Minimum 4 years of customer facing experience in an implementation, customer success, project management or customer support role
- Bachelor’s degree or equivalent required
- Experience with Notion, Looker, Inspire, Salesforce, and Google Drive a plus.
- Data-driven and analytical; able to use data to measure the impact of solutions on the business.
- The successful candidate must have excellent interpersonal skills, be a strong communicator, well organized and analytical with the ability to work well under pressure
- Experience in developing requirements documentation or documentation for ‘how to’.
- Self-starter with a proactive and accountable work ethic; succeed in team-focused and collaborative environments.
- Ownership mentality: The desire to take ownership of challenges or problems and solve them autonomously.
- Results-oriented: A consistent high performer with a proven track record of relentlessly overachieving on goals.
- Agility and Prioritization: The ability to ruthlessly prioritize in order to execute key projects within set timelines composed of multiple competing demands.
- Passion for Quit Genius’ mission to empower people to live addiction-free lives and become the best version of themselves.
Benefits at Quit Genius: - A competitive base salary and package
- Full Medical, dental, vision coverage
- 401k
- An awesome culture - check it out here www.quitgenius.com/careers
- Highly flexible work schedule
- Unlimited holidays
- Accelerated career growth opportunities to match the fast-paced growth of the business
- Join a talented, passionate, and ambitious team of doctors, designers, and technologists with a fun-loving culture
- The opportunity to have a big impact. What we do saves lives.
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Our teams at Quit Genius are made up of an incredible range of talented people from all walks of life. We believe that diversity of any description leads to innovation, idea sharing and collaboration.
Quit Genius is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Diversity and Inclusion are paramount to the success of our mission and our culture is driven by our differences, each of which we embrace with open arms.