What are the responsibilities and job description for the Hotel Specialist position at Quore?
About Quore
Do you love working in the hotel business but are tired of working at hotels? Quore has an opportunity for you!
Quore is a Franklin, TN based company that is reinventing how hotels operate. In an industry of fragmented systems and limited consumer technology, Quore provides an integrated cloud platform that becomes the central system for a hotel's guests, staff, and management. Through Quore, a hotel can track and dispatch work to the management, front desk, housekeeping, maintenance, and more.
Job Overview
We are seeking a Hotel Success Specialist to join our Hotel Success Team. The ideal candidate has experience working in hotels, a drive to help people, an upbeat and positive personality and excellent communication skills. The candidate is investigative, curious, and skilled in having conversations with guests and co-workers to diagnose issues and determine quick resolutions. They must be comfortable with software and website navigation. Lastly, this individual is a team player and believes in the synergy and success of working in a team environment.
Responsibilities and Duties
- Help customers…it’s what we do
- Monitor and engage with customers in their initial launch of Quore
- Provide training and support as the hotel adopts Quore
- Provide ongoing phone, email, and chat support
- Work with the team to solve customer needs quickly and accurately
- Track and report on usage, issues, and trends
- Act as a resource for other projects and/or departments outside of the scope of core responsibilities
Qualifications
- Minimum 2-3 years supervisory experience working in the hotel/hospitality industry
- Excellent written and verbal communication skills including the ability to adapt communication style to suit different audiences and express genuine empathy.
- High comfort level working with technology in a fast-paced environment, including Salesforce, cloud-based software tools, and general web browsing,
- Proven ability to collaborate with team members to identify solutions to complex problems.
- MS Word, Excel, Outlook (excellent Outlook folder management in an Exchange environment desired)
- High comfort level on a Windows PC computer.
- Not deterred by peak times of year that will demand additional time commitments due to high volume.
- Demonstrated ability to learn quickly and stay current on changing product features and services.
- High School Diploma or GED required, additional education a plus.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: One location