What are the responsibilities and job description for the Data Entry/Customer Service Rep position at R-Dent Dental Lab?
The largest privately-owned Dental Laboratory in Tennessee, Mississippi, and Arkansas is looking for a Data Entry/Customer Service Rep to join our Team!
Summary of Position: This position will enter prescriptions for dental prostheses (eg: crowns, bridges, dentures, and implants) into our dental lab software so our production departments can design those products. This position will also serve as a customer service rep when needed by answering customers' calls, emails, and texts.
Compensation: starting at $16 per hour
Shift: Full-time Monday-Friday 12:00pm-9:00pm (shift may be variable depending on business and customer needs)
Duties And Responsibilities
About The Organization
In 1978, a young CDT by the name of Randy Grubb realized the need for a dental laboratory that would offer quality products with high aesthetics and outstanding customer service. Thus, R-Dent Dental Laboratory was born, and we've grown from that idea about quality and service to become the largest and finest full-service dental laboratory in west Tennessee.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
OTHER INFORMATION: We use Everify, which requires your social security number be used to verify your authorization to work. Additionally, we require a satisfactory background check.
Salary: $16 per hour
Summary of Position: This position will enter prescriptions for dental prostheses (eg: crowns, bridges, dentures, and implants) into our dental lab software so our production departments can design those products. This position will also serve as a customer service rep when needed by answering customers' calls, emails, and texts.
Compensation: starting at $16 per hour
Shift: Full-time Monday-Friday 12:00pm-9:00pm (shift may be variable depending on business and customer needs)
Duties And Responsibilities
- Reading and interpreting prescriptions for dental prostheses (e.g. crowns, bridges, dentures) and accurately entering those prescriptions into the electronic dental lab database so our production team can make those products accurately and timely.
- Providing support to the Customer Service Team when necessary, including answering customers' calls (eg: about product ship dates, product information, or updating account information), making notes about those calls in our software, returning voicemails/texts/emails, and ensuring customer retention/satisfaction by adhering to professional call handling techniques (eg: LAMA).
- Providing support to the Packaging Team by occasionally photographing, boxing, cleaning and/or sorting cases.
- Must be at least eighteen years of age and possess a high school diploma or equivalent.
- Must be able to read, analyze, and interpret information (eg prescriptions).
- Must be able to process and follow oral and written instructions with minimal repetition.
- Must be computer proficient and able to quickly and accurately enter data into our software.
- Must possess the ability to solve practical problems in situations where only limited standardization exists.
- Attention to detail and accuracy while working quickly is essential.
- Must possess strong customer service and previous customer service experience (at least one year is preferred).
- Must adhere to R-Dent's Core Values, including Teamwork, Easy to Work With, Customer First, Commitment, and Striving for Excellence
- Must be able to stand or sit for long periods of time (up to 8 hours per day) as well as reach and bend.
- Fast-paced manufacturing office work environment.
- Work is conducted indoors with air conditioning.
- Some fluorescent lighting may be present.
- Noise level is usually low to medium
- Occasional lifting of up to 25 lbs
About The Organization
In 1978, a young CDT by the name of Randy Grubb realized the need for a dental laboratory that would offer quality products with high aesthetics and outstanding customer service. Thus, R-Dent Dental Laboratory was born, and we've grown from that idea about quality and service to become the largest and finest full-service dental laboratory in west Tennessee.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
OTHER INFORMATION: We use Everify, which requires your social security number be used to verify your authorization to work. Additionally, we require a satisfactory background check.
Salary: $16 per hour
Salary : $16
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