What are the responsibilities and job description for the Customer Service Rep position at R & R Specialties Painting Inc.?
We are looking for an active participant to work with the R & R Specialties Painting Team. The Customer and Sales Support Manager is the key interface to outside sales and our customers, responsible to forecast and manage demand, enter orders, and communicate fulfillment. The role also oversees the process of incoming RFQ’s and to provide full support to outside sales for new business opportunities.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Working Hours: 8AM - 4PM
Job Position: Remote
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Signing bonus
Ability to commute/relocate:
- San Jose, CA 95125: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
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