What are the responsibilities and job description for the Fulfillment Trainer position at Radial, Inc.?
About Radial:
We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours. Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement.
Learn more: http://www.radial.com/
Fulfillment Responsibilities Entail:
The Trainer will work closely with Operations in providing essential training (new hire, cross training, and refresher training) to associates (SSP and FTE) in the operation. The responsibility of the position is to facilitate the fulfillment center’s training programs to associates to achieve success in their job and meet our client’s needs. Maintain accurate records to track training progress and completion. Remain proficient in other fulfillment center areas and assist with processing when needed.
Job Responsibilities:
We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours. Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement.
Learn more: http://www.radial.com/
Fulfillment Responsibilities Entail:
The Trainer will work closely with Operations in providing essential training (new hire, cross training, and refresher training) to associates (SSP and FTE) in the operation. The responsibility of the position is to facilitate the fulfillment center’s training programs to associates to achieve success in their job and meet our client’s needs. Maintain accurate records to track training progress and completion. Remain proficient in other fulfillment center areas and assist with processing when needed.
Job Responsibilities:
- Support the fulfillment centers initiatives and associate onboarding.
- Provide initial training and role overview to associates.
- Provide continued training to associates as requested by Operations.
- Observe associates work and provide feedback to Supervisors.
- Remain up to date on current standard operating procedures.
- Responsible for ensuring individuals assigned are clocking into correct department/task.
- Responsible for ensuring the quality and integrity of training in assigned department.
- Gather notes and logs tracking hours trained in department.
- Track and document concerns, issues with trainees.
- Provide efficient and accurate support to assist the fulfillment center in achieving goals.
- Work closely with Leads and Supervisors, maintaining timely communication.
- Ensure quality is communicated in the moment of training.
- Ensure training checklist and all other training documents are completely filled out and returned to Supervisor.
- Keep the department supervisor informed of daily training progress.
- Communicate to the trainee expectations around our core values, productivity, and quality.
- Advanced knowledge and ability to effectively perform in multiple functional areas of the fulfillment operation (inbound and outbound) to prepare, process and move merchandise productively, safely, accurately and per established standards, guidelines, and production rates.
- Cross-training in other client processes
- Cross-training in other fulfillment processes, Inbound/Outbound.
- Working in other areas of the operation as directed by lead or supervisors
- Any and all other duties assigned by the supervisor/manager
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