Site Director, Fulfillment Services

Site Director of Service Delivery

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Site Director for Allentown, PA.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial

Role Summary:

The Site Director oversees Radial's fulfillment center in Locust Grove, GA. Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. The Site Director will lead and direct site operations to achieve key goals and objectives and the execution of a business operational plan. They will own fulfillment client P/Ls, provide financials (EBIT), and strive to deliver client satisfaction.

Responsibilities:

• Develop yearly budget and manage / own site P&L to ensure financial goals are met.
• Drive, develop and lead continuous improvement initiatives and activities towards achieving yearly improvement
• Build a culture of continuous improvement through execution of Radial Operating Model
• Develop talent and site succession plans
• Drive high levels of client satisfaction by interacting with client account management and clients at all levels
• Drive high levels of employee engagement by developing creative ways to celebrate success
• Drive safety, policy, and procedure adherence
• Provide direction and support for direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved
• Maintain a working knowledge of all operational processes
• Review and follow-up on results of production, efficiency, costs, and inventory accuracy
• Interact with senior management while providing updates and solutions on issues about business impact
• Collaborate with other Radial teams to support best practice sharing and drive network improvement
• Strong and positive interaction with new and existing clients
• Adherence to all applicable Federal, State and Municipal safety and labor law
• Ensure that the facility is in compliance with Federal/ State/ local ordinances, laws and regulations.

Qualifications:

• Bachelor’s degree required.
• Minimum of 5 years of progressive Operations and management experience required.
• Ability to lead, direct and coordinate all activities for operating and managing a multiclient fulfillment center.
• Strong communication and presentation skills
• Sense of urgency to immediately identify and implement corrections
• Lean thinker, continuous improvement leader
• Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
• High financial acumen with the ability to forecast and manage an annual budget while managing the operational processes within set guidelines.
• Hands-on problem-solving skills
• Proficiency developing metrics planning (good working knowledge of spreadsheets
• Organizational agility and good influencing skills
• Financial/Cost Management and ownership via operational budget management experience required.
• Experience leading culture improvements and/or transformation required
• Experience managing a 3PL fulfillment operation highly preferred, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
• Background and experience in Lean and Continuous Improvement methodology is required
• Experience in a fast paced, high volume, multi-client, unit-pick fulfillment center environment highly preferred
• Management of a distribution facility with multi-level leadership and 200 full-time associates with experience managing 600-1000 seasonal associates preferred.
• Ability to understand, organize and thrive in a highly variable volume operation, balancing safety, quality, delivery, and cost in both very low and very high-volume periods.
• Must be proactive, numbers driven, and an effective planner
• Knowledge of Warehouse Management Systems a plus (Manhattan WMS and Pyramid WCS)
• Must be able to lift 50lbs.

Travel:

• This position is not remote.
• Travel required 5%

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

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