What are the responsibilities and job description for the Windows & iMac Support position at Radiansys, Inc.?
Job Description
Job Title – Windows & iMac Support
Location – Washington DC
C2C
Required Skills / Job Description:
We are looking for 4-6 years’ experience Desktop Support Engineer to provide technical assistance remotely. Hands on experience in troubleshooting Desktop/ Laptop OS (Mac) and office and other application software.
o Installation and configure MAC Workstations
o Knowledge of Different versions of Mac OS X
o Install and configure Office application with other Line of Business Applications on MAC
o Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
o Knowledge on File vault Encryption / Decryption
o Diagnoses and resolves software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
o Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
o Basic knowledge on Office365 services, Active Directory and user login methods
o Knowledge on JAMF application push and deployment for workstations
o Walking customers through installing applications and computer peripherals
o Guide users with simple, step-by-step instructions
o Conduct remote troubleshooting
o OS and Application support, ticket handling on INC, SR
o Good to have ticketing tool knowledge – SNOW, JIRA, etc.
o Test alternative pathways until you resolve an issue
o Customize desktop applications to meet user needs
o Record technical issues and solutions in logs
o Help create technical documentation and manuals
o Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
o Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
o Working knowledge of office automation products and computer peripherals, like printers and scanners
o Provide technical assistance and support issues related desktop support, Teams Conferencing support,
o VIP user coordination and support
o Professionalism when resolving service delivery and client issues in a timely manner
o Identifying and escalating business and technical challenges as appropriate and in a timely manner
o Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
