Head Housekeeper

Job Summary: Manages the operation of the housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests. Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.

Job Duties:

• Hires, trains and evaluates department personnel.

• Required to meet brand standards cleanliness, working conditions, amenities,

• Adheres to Brand standards regarding 100% guest satisfaction and smoke-free hotel

• Adheres to all Local, State, and Federal laws requirements during inspections of rooms and public area

• Directs all activities of the housekeeping and laundry departments in furnishing daily service to guest rooms, interior public areas, and exterior public areas. Schedules duties, such as heavy cleaning, mattress rotations, etc.

• Inspects premises, guest rooms, linen rooms, and public areas to assure employees maintain the property’s superior standards of housekeeping.

• Maintains an inventory of guest and housekeeping supplies and linen, providing immediate supervisor with lists of supplies and equipment that need to be reordered as needed.

• Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs.

• Identifies and resolves problems in a timely manner and develops alternative solutions.

• Coordinates staff training, including MSDS, OSHA, and safety policies.

• Maintains lost and found.

• Performs room attendant duties, when required.

• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent

• Ability to lift up to 25lb weight

• Availability to work minimum 5 days a week, must be able to work weekends.

• Three years prior hotel housekeeping experience. Supervisory experience desired.

• Basic accounting, purchasing, and inventory skills.

• Basic Computer use, knowledgeable with Word and Excel

• Ability to multitask and prioritize.

• Excellent communication and customer service skills.

• Ability to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: From $14.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location