Wellness Program Manager

General Summary

The scope of work for the Wellness Programs Manager position includes these key categories: (1) Wellness Programming Creation, practitioner selection and scheduling, (2) data collection, (3) client coaching and support, (4) program outreach and marketing, and (5) facilitation and programs supervision. Under the supervision of the Director of Programs, the Wellness Programs Manager builds and maintains a wellness coaching relationship with the Rafiki Wellness Programs assistive staff and participants and assists them through the process of actively working towards better health by providing support, encouragement and education. The Wellness Programs Manager also leads in the support of the day-to-day administrative and logistical support activities of the First Saturday Events, the Rafiki Wellness Passport Program, some aspects of the annual Health and Healing Summit, and other designated Wellness programs. The Wellness Program Manager will also lend some oversight of the agency’s wellness and nutrition contracts. The Wellness Programs Manager acts as a primary point of contact for both internal and external constituencies; communicating with constituents; and handles multiple incoming issues and concerns related to Wellness contracts.

Essential Duties:

The Wellness Programs Manager will provide program logistics and administrative support for Rafiki Wellness programs in these areas, including but not limited to:

Rafiki Coalition Wellness Programs

• Provide onsite support to Rafiki Wellness Programs and participants in order to help them identify a need for behavior change to improve health status, reduce health risks and improve quality of life.
• Follow-up with program participants to ensure that wellness program engagement has been achieved and assess future educational and/or program referral needs. Accurately document interaction and interventions.
• Enter data (e.g., activities and demographics) and monitor the programs using selected Rafiki Wellness metrics databases and dashboards. Produce monthly reports in order to monitor individual and overall program progress in achieving goals.
• Provide professional administrative and logistical support to the Director of Programs.
• Answer calls, provide information, and represent the agency to callers.
• Complete weekly (Friday) Call-em-All Rafiki service announcements to clients.
• Generate correspondence as needed (such as Monthly Wellness Programming Calendar). Perform accurate word processing and budget monitoring.
• Develop process for and assign meeting minutes, meeting notes and work binders/notebooks that relate to Wellness Programing.
• Set up or assign and maintain manual and electronic filing systems.
• Complete monthly Unit of Service reporting
• Procuring of practitioner invoices and creation of payment vouchers
• Maintain relationships and negotiations with vendors and practitioners to the wellness programs
• Scheduling of vendors and practitioners for Wellness programs
• Project lead for Rafiki Coalition’s Passport to Wellness Program and/or other funded deliverable program(s).

In response to the COVID-19 pandemic services and activities change often. The Wellness Programs Manager will participate in all COVID-19 response initiatives fitting to this role such as, help to conduct research to on COVID cases and other health data among Blacks/African Americans in San Francisco, report out, attend city, local and collaborative meetings.

First Saturday Health Party for the Community

· The Wellness Manager is expected to oversee all aspects of the event and enlist assistance and support when needed from other Program Managers.

· Or attend and assist (Coordinator) with Pregnancy & Family Pop-Up Village events every 2nd Saturday

· Provide logistical support, marketing, data tracking

· Provide oversight of administrative tasks and substantial event planning related to monthly event,

· Provide oversight of the nutrition portion of the event including negotiating with Chefs for the event

· Assign staff members and volunteers for roles during the event.

Other Programs tasks:

• Create (or assign creation) and maintain all marketing materials and flyers related to programming.
• Partner with and support the Patient Navigation and Wellness Clinic teams.
• Provide client coaching and support.
• Grow to providing formal and ad-hoc trainings as required to clients, partners and fellow staff.
• Reporting and summaries tasked as needed.

Supervision

· Supervise assigned Program Assistants and Coordinators per their daily task, schedules and responsibilities.

Program Outreach

• Coordinate and schedule volunteers for Wellness events, focus groups, mailings and other Wellness activities.
• Coordinate mass communications and mailings with staff, including preparation, emailing and or copying and postage.
• Support the design and implementation of the agency’s participation in community health fairs.
• Report out on meetings on a regular basis with community partners and other related business partners when assigned as the agency’s representative.

In addition, the Programs Manager will perform additional and miscellaneous job-related duties as directed by the Director of Programs and/or Executive Director in support of the mission, goals and objectives of the agency. As funding at non-profits change deliverables and services annually.

Preferred Qualifications:

· Bachelor’s degree or at least 3-5 years of experience that is directly related to the duties and responsibilities specified or outlined in the associated contracts. Experience in holistic/wellness practices is a plus.

· Must have a thorough working knowledge of Microsoft Office Suite, social media and virtual meeting platforms.

· Sensitivity to the realities of health disparities, specifically in the Black community.

· Experience working with a diverse staff and constituencies.

· Demonstrated ability to thrive in a fast-paced and under-resourced environment

· Strong interpersonal and communication skills and the ability to work effectively with culturally and socioeconomically diverse individuals

· Strong organizational, time management, project management, and problem-solving skills

· Experience working in nonprofit or public sector strongly preferred

· Available to work occasional nights and weekends as required to support urgent needs

· Sense of humor and developed emotional intelligence.

· Maintain the highest level of confidentiality and inspire trust

· Operate with the utmost degree of integrity and commitment to quality

· Ability to work independently and follow through on tasks and assignments with minimal supervision

· Display sound judgment in a variety of situations

· Capacity to prioritize, negotiate, and work collaboratively with a variety of internal and external stakeholders

· Represent the Rafiki organization, in a way that reflects positively on the organization

Rafiki Coalition does not exclude, deny services to, or otherwise discriminate against any person on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, religion, pregnancy, veteran status or disability in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by Rafiki Coalition directly or through a contractor or any other entity with whom the agency arranges to carry out its programs and activities.

Job Type: Full-time

Pay: $70,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Rafiki provides KN95 mask, air purifiers, daily in office testing, hand sanitizer, gloves and ventilation where available.

Education:

• Bachelor's (Required)

Experience:

• Public Health or related: 3 years (Required)
• Community Engagement: 3 years (Required)

Work Location: Hybrid remote in San Francisco, CA