Card Implementation Manager

About Railsr

Railsr is the world’s leading global embedded finance experience platform that gives customers the ability to prototype, build and scale financial products.  Railsr is in growth mode with hundreds of clients globally, end-users in the multi-millions, Venture Capital funding from top firms like Clocktower Ventures and Visa and the most globally-enabled, digitally-native product in the FinTech platform space. 

Following a recent acquisition led by D Squared Capital, Railsr is committed to growing its product capabilities and international expansion. It’s an extremely exciting time and the potential for companies to use Railsr to power and deliver their customer’s financial experiences is enormous.

The Opportunity

We’re looking for a Cards Implementation Team Manager to join our growing Railsr Implementation team.  You’ll work closely with a team of implementation specialists to implement card/wallet programmes for  customers and partners to their online and mobile platforms and embed the finance experience for the end user.  You will drive the team forward and act as the escalation point and support to our colleagues and customers, ensuring all aspects of the proposed design are successfully implemented by the customer. 

The Cards Implementation Team Manager will own all aspects of the card implementation programmes and customer projects from Sales Handover through to Go Live. 

You will ensure the team proactively navigate customers through the Implementation phase, manage the customer relationship as well as managing the engagement across other teams and depts.

You will liaise with scheme to ensure rules are adhered to and any new legislation is complied with.

You’ll competently manage senior stakeholders both internally and externally right up to CEO and board level including those not directly involved in the project.

Responsibilities:

• Manage the pipeline of Card Implementation projects.
• Manage the colleagues workload across projects to ensure the priorities are correct.
• Manage scheme relationships where appropriate.
• Engage with customers and internal stakeholders as a cards expert to provide specialist knowledge
• Ensure Scheme rules are adhered to
• Remove blockers that impact the customer/colleague
• Work cross functionally to support the customers goals 
• Lead on the customer onboarding, ensuring all compliance steps are undertaken. 
• Communicate with all levels of customer and internal stakeholders
• Support customers with any escalation during the implementation process
• Work with external 3rd party partners where required. 

Your Profile

Attitude & Behaviours

• Excellent communication skills
• Customer-focused and driven 
• Need to be able to work alone as well in a team environment
• Extremely well organised and proactive in all you do

Skills & Experience

• In-depth knowledge of scheme rules
• Customer facing experience
• You can make and guide effective decisions, explaining clearly how the decision was reached
• The ability to grasp technical disputes across varying levels
• Excellent presentation and facilitation skills
• Strong Team working ability
• Excellent spoken and written communication skills to liaise effectively with all project stakeholders
• Proven ability to influence cross-functional teams without requiring formal authority
• Ability to share knowledge and experience easily
• Salesforce experience (desirable)
• Jira experience (desirable)
• Monday board experience (desirable)
• Regulatory knowledge (desirable)

What we can offer you:

• Purpose - Help make amazing embedded finance experiences accessible to everyone and transform global financial services.
• Career - Build your career in an innovative, adventurous and inclusive environment where everyone has the opportunity to make a difference and develop their skills.
• Reward - Competitive remuneration package with generous benefits and the potential to be rewarded with equity.
• People - Work with talented, passionate and supportive people from all over the world in a flexible, hybrid environment with trust and mutual respect at its heart.

Our Values

The environment at Railsr is fast-paced, exciting, and dynamic, underpinned by a clear set of values that drive a healthy and successful culture. 

• Ambition - for our company, colleagues and ourselves and the freedom and expectation to own it.
• Trust - which we give freely and expect in return.
• Curiosity - with our minds open to fresh thinking in the constant pursuit of improvement.
• Customer Obsession - ensuring that everything we do is with the customer in mind, we succeed when they succeed.

If you are eager to join a fast-paced, collaborative and inclusive company and contribute to shaping its future, this is the role for you to make a difference. 

Diversity, Inclusion & Belonging 

Our global team is amazing, and we’re proud of how well our diverse mix of people collaborate and are fully committed to continuing to make diversity, equity and inclusion part of everything we do. Railsr is an equal opportunities employer and we actively encourage all applications, particularly those from under-represented groups. 

Please let us know if there is any support we can provide to ensure Railsr’s recruitment process is fully accessible to you. You can contact us on jobs@railsr.com to discuss specific requirements.