Vendor Manager - Credit Cards (REMOTE)

This is a Remote position.  Candidates can work anywhere in the United States.  

About Railsbank

Railsbank is the world’s leading global open banking platform that gives customers access to prototype, build, and scale financial products on 4 continents with one contract and one set of APIs. The company was founded by serial Fin-Tech entrepreneurs who previously founded successful and award winning companies like Currency Cloud (recently sold to Visa for $1B) and Evolution.

Railsbank is in growth mode with hundreds of clients globally, over 5.5 million end user accounts, VC funding from top firms like Clocktower Ventures and Visa and the most globally-enabled, digitally-native product in the Fin-Tech platform space. We recently announced our US launch with our new Credit Card as a Service offering, aimed at allowing any company to build futuristic credit cards and lending products that live inside their user experiences.  

Since starting in 2016 in London, Railsbank is now the only platform capable of issuing multiple financial products on 4 continents including USA, Europe, SE Asia, and Australia. Fresh off the back of a new $70M VC raise, we are looking for exceptional people who share the same core values to join team Railsbank in N. America.

The role

We are looking for a smart, ambitious, and hardworking Partner Operations  Specialist that will join our team launching our Banking as a Service (BaaS) platform in North America! You will be responsible for managing key vendors and partnerships used to deliver our card solutions.  Specifically, you will manage our card processing and card fulfillment partners and also manage our operational relationship with the card networks (Visa, MC etc..) and our debt facilities.  You will be responsible for the timely and accurate launch of new card programs through successful completion and testing of program configuration.  You will also ensure smooth ongoing customer experience through adherence to vendor SLAs and accurate invoicing.  

Responsibilities

Work in fast paced real-time daily operations and ensure best in class product delivery and ongoing support for key operational vendors.

What You’ll Do

• Work with Processor to ensure programs are accurately configured according to customer specifications.  Perform all testing and confirm end-user validation.  
• Work with Card Fulfillment partners to ensure timely and accurate delivery of cards and fulfillment materials to support new customer launches.  Monitor and maintain required inventory levels to maintain consistent card delivery.  
• Maintain operational relationships with card networks through delivery of required reports and also keep abreast of new mandates and product features.  
• Develop OKRs (Objectives and Key Results) for critical vendors.  Develop internal reporting and monitor SLA’s in accordance with contractual standards.  Use a continuous improvement approach to consistently make positive changes and improvements.  
• Support and host regular business review sessions with key partners (such as Quarterly Business Reviews (QBRs)) to review performance and identify areas for improvement.  
• Develop and maintain Policy, Procedure and Training guides covering key operational processes. 
• Investigate and respond to service escalations and product inquiries when needed and coordinate responses among key partners.  

Who You Are

• You have 5 years of experience working in financial service operations environments with strong preference for experience working with card (credit and debit) products
• You have experience managing external partners/vendors that are critical service providers supporting operations.  You are comfortable in this role and have demonstrated history of establishing and maximizing partner relationships.  
• You have the ability to work in a very dynamic, fast-paced and ambitious organization
• You have strong planning and organizational skills as well as attention to detail
• You have a proven track record of achieving numerous goals in a timely manner, exercising good judgment and sound decision-making skills
• You are a strategic problem solver with strong analytical skills who will rely on relevant data to find solutions
  • You are able to understand complicated systems and processes and simplify them. You are a strong communicator who identifies and removes blockers, encourages collaboration, and, most importantly, continuously looks for ways to improve how we work

What we look for in our team members and our values

Being an integral part of the Railsbank team and sharing our values is important to us.

The environment at Railsbank is fast-paced, exciting, and dynamic. It suits people that love to collaborate and support one-another.

We are all driven by the same values and are looking to welcome new people to the team that share these values.

Our values are: excellence, accountability, work/life balance, trust, fun, inclusive, friendship, noble cause, and respect.

Equal Opportunities Employer: Railsbank is an Equal Opportunity Employer and does not discriminate on the basis of race, religion or belief, colour, sex or gender identity, sexual orientation, age, disability, national origin, marital status, or any other basis covered by appropriate law.

Due to the nature of our business, a prerequisite of this role is satisfactory to US background checks on you, to help us safeguard our customers, end users, and our team. By applying for this role, you are aware that this is a condition of an employment offer.