What are the responsibilities and job description for the Partner Associate position at Rakuten Rewards?
SUMMARY:
We are looking for a Partner Associate for Shop Style to support outstanding client service to merchant partners in their advertising objectives. The Partner Associate will help support company objectives in delivering sales growth for accounts based on quarterly targets driving CPA rates and media. The Partner Associate will report to the Partner Manager.
KEY RESPONSIBILITIES
Communicate with retail partners, digital agencies, and affiliate network representatives on various initiatives and follow up
Once a product is sold, help to create IO, booking in the product, and arranging assets
Correspondence with the retailer once product is sold, any communication needed with legal.
Map out monthly promotion plans for retailers and execute sold partnerships by trafficking ads, scheduling placements, and liaising with internal marketing team
CPA Rates - opt into new rates, check on a weekly basis, reach out monthly to retailers when expiring
Maintain CB rates
Take meeting notes in partner meetings, continue to follow-up with PM and partners on outstanding issues
Answer CPA package or placement-specific questions – staying on top of all promotions –all details and assets
Check Zendesk Tickets
Tech tickets- staying on top of retailer issues/feed updates/work with Content team to resolve
Share media kit quarterly with suggestions for unmanaged/smaller managed partners
Shared Unmanaged Ownership (Flat Fee Sales, Partner Calls, Content Tickets, Rate Management)
Reporting- help the team by creating new reports, quarterly deep dives, daily reporting, PLA monthly reporting
Reconcile end of month billing
Weekly placement/calendar check
Ability to help support new Shop Style initiatives with partners
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent interpersonal, written, and oral communications skills, including skill in active listening and establishing rapport
Knowledge in Microsoft Suite Products, Google Suite, Cloud Storage (Box)
Able to work in a fast-paced environment while prioritizing tasks and time efficiently
Willingness to problem solve and eye for detail and accuracy
QUALIFICATION REQUIREMENTS
Bachelor's degree
ABOUT SHOPSTYLE
ShopStyle is a style curation app that gathers fresh, just-for-you recommendations from over 20,000 brands across the shopping universe. Innovative search technology and a rich catalog are at our core, allowing us to curate trends and recommendations that enhance the shopping experience and showcase what is new and next. Shoppers find what they want––plus unique ways to purchase and save––all in one place at ShopStyle.
RAKUTEN SHUGI PRINCIPLES
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, always advance. Only be satisfied with complete success - Kaizen.
Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
We are looking for a Partner Associate for Shop Style to support outstanding client service to merchant partners in their advertising objectives. The Partner Associate will help support company objectives in delivering sales growth for accounts based on quarterly targets driving CPA rates and media. The Partner Associate will report to the Partner Manager.
KEY RESPONSIBILITIES
Communicate with retail partners, digital agencies, and affiliate network representatives on various initiatives and follow up
Once a product is sold, help to create IO, booking in the product, and arranging assets
Correspondence with the retailer once product is sold, any communication needed with legal.
Map out monthly promotion plans for retailers and execute sold partnerships by trafficking ads, scheduling placements, and liaising with internal marketing team
CPA Rates - opt into new rates, check on a weekly basis, reach out monthly to retailers when expiring
Maintain CB rates
Take meeting notes in partner meetings, continue to follow-up with PM and partners on outstanding issues
Answer CPA package or placement-specific questions – staying on top of all promotions –all details and assets
Check Zendesk Tickets
Tech tickets- staying on top of retailer issues/feed updates/work with Content team to resolve
Share media kit quarterly with suggestions for unmanaged/smaller managed partners
Shared Unmanaged Ownership (Flat Fee Sales, Partner Calls, Content Tickets, Rate Management)
Reporting- help the team by creating new reports, quarterly deep dives, daily reporting, PLA monthly reporting
Reconcile end of month billing
Weekly placement/calendar check
Ability to help support new Shop Style initiatives with partners
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent interpersonal, written, and oral communications skills, including skill in active listening and establishing rapport
Knowledge in Microsoft Suite Products, Google Suite, Cloud Storage (Box)
Able to work in a fast-paced environment while prioritizing tasks and time efficiently
Willingness to problem solve and eye for detail and accuracy
QUALIFICATION REQUIREMENTS
Bachelor's degree
ABOUT SHOPSTYLE
ShopStyle is a style curation app that gathers fresh, just-for-you recommendations from over 20,000 brands across the shopping universe. Innovative search technology and a rich catalog are at our core, allowing us to curate trends and recommendations that enhance the shopping experience and showcase what is new and next. Shoppers find what they want––plus unique ways to purchase and save––all in one place at ShopStyle.
RAKUTEN SHUGI PRINCIPLES
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, always advance. Only be satisfied with complete success - Kaizen.
Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
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