What are the responsibilities and job description for the Courtesy clerk position at Ralphs?
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose : To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family! Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
Minimum Position Qualifications :
- Customer Service skills
- Effective communication skills Desired Previous Job Experience
- Retail Experience is preferred but not necessary Essential Job Functions :
- Courtesy Clerk / Grocery Bagger is responsible for bagging groceries at check out for customers
- Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
- Courtesy Clerk / Grocery Bagger follows best practices for bagging items in various types of bags (reusable / plastic / paper).
- Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
- Courtesy Clerk / Grocery Bagger will offer to help customers with loading bags into their car.
- Perform basic shelf conditioning.
- Inform customers of grocery specials.
- Return merchandise to store shelves.
- Gather bascarts and return them to designated areas.
- Clean spills, collect and pick up trash inside store and parking lot.
- Clean all areas inside and outside of store.
- Handle and assemble seasonal merchandise.
- Understand the store's layout, locate products, and conduct price checks for cashiers.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
- Adhere to all food safety regulations and guidelines.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Adhere to all local, state and federal laws, and company guidelines.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Last updated : 2024-11-04
