Floral Leader

Position Summary:
Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Floral Department. Support the day-to-day functions of department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and empower them to meet or exceed performance targets using teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on job performance including inventory, stocking, customer service, CAO and participate in their performance appraisals.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store and make recommendations.
• Prepare corsages, flower arrangements, balloons, and set-up displays and fixtures.
• Inspect and maintain plants by watering, trimming, cleaning and other care as required.
• Identify all varieties of foliage, blooms and fresh cut flowers.
• Cut flowers and foliage to customer’s requests using proper tools.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Inform and recommend floral specials to customers and provide them with fresh products that they have ordered in the correct portion size/amount (or as close as possible to the amount ordered) to prevent shrink.
• Develop and implement a department business plan to achieve desired results.
• Stay current and inform department associates about present, future, seasonal and special ads and refer to floral intranet and Daily Merchandising Letter for updated information.
• Monitor and control expenses for the department and take appropriate action on all financial reports.
• Schedule for price change activity including shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, employee or customer accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Experience:

• Leadership: 1 year (Preferred)
• Floral: 1 year (Preferred)

Work Location: One location