What are the responsibilities and job description for the IT Specialist position at Ramco Specialties Inc.?
PURPOSE
Responsible for providing technical support related to computer systems, hardware, or software. Responds to queries, isolates problems, and determines and implements solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Responsible for the maintenance, configuration, and reliable operation of computer systems and network equipment.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, reviewing logs, and documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- User management and provisioning. PC setup and configuration.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Assist in managing Office 365 and Azure environment.
- Responsible for capacity, storage planning, and SQL database performance.
Qualifications for System Administrator
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred.
- 3-5 years of database, network administration, or system administration experience.
- System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
- Working knowledge of virtualization, VMWare, or equivalent.
- Interpersonal and communication skills.
- Ability to work independently and with a team.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools.
- A proven track record of developing and implementing IT strategy and plans.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Experience with EDI a plus.
PHYSICAL DEMANDS described here are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
1 Operates keyboard and mouse
2 Climbs stairs/ladders
3. Must be able to tolerate stress
4. Ability to lift 40 lbs.
WORKING CONDITIONS described here are representative of those that must be met by an employee while performing the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
1. Works evening and weekend hours as needed.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Ramco Specialties, Inc. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location