Project Admin

Salary: $17 - 18 per hour none
Reference: AB_4154897

Does the idea of an open, challenging and collaborative environment put a smile on your face? The Enterprise Services Agent supports the day-to-day operations, systems, and processes related to all tier 1 support activities globally. This position promotes teamwork and success by applying outstanding interpersonal, communication, and customer service skills. • Excellent verbal and written communications skills in English required • Ability to identify solutions based on established processes and procedures • Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required • Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus Must work in the office on Tuesdays and Wednesdays until further notice.

salary: $17 - $18 per hour
shift: First
work hours: 9 AM - 6 PM
education: Associate

Responsibilities

1. Provides quality customer service including answering inquiries and
effectively handling customer complaints; serves as the first point of
escalation for complex calls and cases escalated by the Service Center
2. Daily contact with agencies and consultants, travel industry suppliers,
and their respective luxury clientele
3. Collaborates with Operations division staff to provide data processing,
audit, and data validation.
4. Work request queue tickets in a timely, efficient, and through manner
ensuring complete documentation of troubleshooting, reproduction
steps, and all measures taken toward resolution
5. Contribute to knowledge base by documenting processes
and drafting “how-to” instructions and FAQs for various recurring tasks
6. Support promotional campaigns and marketing by
executing outbound call campaigns as assigned.

Skills

• Project Management (1 year of experience is preferred)
• Typing Skills
• Working Independently
• Organizational Skills
• Microsoft Office

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.