Call Center Representatives

Our client, located in Irving,  TX is currently hiring for Client Service Associates! This is a great role to get your foot in the door with a growing company in the financial field! ***Candidates Must be Local as the role will be hybrid and will be required to work on site 1 day per week*** If you are interested in learning more about this opportunity, please apply at www.randstadusa.com for consideration!

salary: $17.99 - $18 per hour
shift: First
work hours: 7 AM - 7 PM
education: High` School

Responsibilities

• Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues.
• Investigates, analyzes, coordinates and tracks moderately complex customer issues.
• Conducts research as needed and escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Creates and maintains logs, reports, records and files.
• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations.
• Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
• Performs other duties as assigned, such as special projects. 

Skills

Call Center

Data Entry

Research

Letters of Credit

Processor

Telephone Etiquette

Active Listening

Follow-up

Basic Software Skills

Basic Computer Skills

Call Center Support

Customer support

Adapting to Change

Customer Relations

Client Service

Qualifications

Years of experience: 2 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.