What are the responsibilities and job description for the Desktop Support Analyst position at Randstad?
job summary:
Summary:
Under the supervision of the Americas Division, IT Manager, the Desktop Support Analyst maintains essential IT operations, including operating systems, security tools, applications, networks, servers, endpoints, software, and printers/scanners. The incumbent also handles business-critical IT tasks and systems administration. Researches and evaluates emerging technologies, hardware, and software.
Essential Functions:
location: Houston, Texas
job type: Permanent
salary: $50,000 - 60,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Essential Functions:
qualifications:
skills:Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Summary:
Under the supervision of the Americas Division, IT Manager, the Desktop Support Analyst maintains essential IT operations, including operating systems, security tools, applications, networks, servers, endpoints, software, and printers/scanners. The incumbent also handles business-critical IT tasks and systems administration. Researches and evaluates emerging technologies, hardware, and software.
Essential Functions:
- Administers user interface with servers; troubleshoots problems
- Reviews, analyzes and evaluates IT systems operations
- Assists with help desk requests; liaises with corporate IT people as necessary
- Works with vendors to solve technical issues as required
- Resolves user connection problems; identifies opportunities for system improvements Ensures network security procedures and policies are implemented and enforced Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Develops and executes disaster procedures, and maintains data backups
- Performs other duties assigned by management that fall within the generally expected scope of this position
- 5-7 years' experience as Desktop Support Analyst, Helpdesk role Experience with help desk functions, server applications, etc.
- Excellent computer skills, including ability to use Google suites, Microsoft Office Suite, various email and internet programs and applications, financial programs, databases, and other programs used by Client; experience with MS Windows client and server operating systems, diagnostic systems and structures; working knowledge of PC hardware are required.
- Experience in configuration and administration in various software and hardware applications are required.
- Bachelor's Degree in Computer Science, Management Information Systems or equivalent required.
- Preferred: Nutanix certification
- Preferred certificates: Microsoft MCSE or MCP, Citrix XenApp and Xendesktop or equivalent technical experience on virtual environments.
- Preferred Certification- CompTIA A Certification: Computing Technology Industry Association (CompTIA) provides IT-centric training in a vendor-neutral platform.
- Must possess good communication skills in both verbal and written English
- Must possess good interpersonal skills Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills
- strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
- Ability to explore, analyze and utilize various software platforms from an end-user perspective
- strong analytical and diagnostics skills; proven creativity and initiative
- High level of knowledge in information technology; detailed knowledge of software and associated systems; experience with Company systems and software
- Ability to analyze situations and act on them
- Ability to complete assignments with limited supervision
- Ability to learn new, highly technical information and be able to train others on this information
- General awareness of computer systems, PC repair, and network management
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Ability deploy, configure, and support operating systems on desktop and mobile
- Understanding and appreciation for information security within systems and user devices.
- Ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible
location: Houston, Texas
job type: Permanent
salary: $50,000 - 60,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Essential Functions:
- Administers user interface with servers; troubleshoots problems
- Reviews, analyzes and evaluates IT systems operations
- Assists with help desk requests; liaises with corporate IT people as necessary
- Works with vendors to solve technical issues as required
- Resolves user connection problems; identifies opportunities for system improvements Ensures network security procedures and policies are implemented and enforced Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Develops and executes disaster procedures, and maintains data backups
- Performs other duties assigned by management that fall within the generally expected scope of this position
qualifications:
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $50,000 - $0
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