What are the responsibilities and job description for the Help Desk Support position at Randstad?
job summary:
Ideal candidate background:
location: San Antonio, Texas
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
qualifications:
skills:Helpdesk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Ideal candidate background:
- 1 years PC support experience
- 6 months call center support
- 1 years of experience supporting PC operating systems including Windows 7 and Windows 10
- 1 years of experience supporting mobile devices such as Android or Apple Tablets / Phones
- 6 months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send
- effective communication
- efficient call handling
location: San Antonio, Texas
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
- accept inbound calls
- identify, document & troubleshoot technical issues
- utilize and contribute to internal knowledgebase
- effectively communicate transfer of reported issues to internal/external teams
- on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)
qualifications:
- Experience level: Experienced
- Minimum 1 year of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $20 - $0
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