What are the responsibilities and job description for the helpdesk analyst position at Randstad?
summary
$18 - $20 per hour
contract
no requirements
category
computer and mathematical occupations
reference
1010229job summary:
Helpdesk Analyst 100% Remote ServiceNow Architect opportunity! Randstad Technologies is seeking an experienced ServiceNow Architect with a deep level knowledge of the overall platform, modules, features and functionality, licensing structure, and system architecture! Please find Job details for more Information!
location: Waukegan, Illinois
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Reliable, adaptable, technical person with soft skills
Required Skills -Helpdesk, Softskills, VPN, VMWare
Job Duties -Agent Responsibilities:
Job Requirements -Technical Skills:
Soft Skills:
Desired Skills & Experience -VPN & VMWare Knowlege, Experience, Troubleshooting. 1 year experience in call center environment preferred
qualifications:
skills:
Helpdesk Analyst 100% Remote ServiceNow Architect opportunity! Randstad Technologies is seeking an experienced ServiceNow Architect with a deep level knowledge of the overall platform, modules, features and functionality, licensing structure, and system architecture! Please find Job details for more Information!
location: Waukegan, Illinois
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Reliable, adaptable, technical person with soft skills
Required Skills -Helpdesk, Softskills, VPN, VMWare
Job Duties -Agent Responsibilities:
- Respond to all incoming contacts (phone/email/online).
- Document incident/request specifics in the Incident Management System.
- Triage/troubleshoot/diagnose/resolve incidents through use of experience, available documentation and tools.
- Document all relevant data on issue unable to resolve (including incident specifics and any actions taken to attempt to resolve) and escalate to appropriate Service Desk or support team.
- Triage outage assessed as being critical/high priority and follow procedures to escalate the incident to the Critical Response Team.
- Communicate any current outage/critical incident status to callers and, if new information/symptoms reported, communicate to the tactical response unit to update team on technical bridge.
- Participate in continuous process improvement activities, making recommendations whenever possible.
- Participate in project work
- Comply with HIPAA, diversity principles, corporate integrity, compliance program policies and other applicable corporate and departmental policies.
- Maintain complete confidentiality of company related business.
- Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
Job Requirements -Technical Skills:
- Minimum of 1 year experience in a technical call center, customer service team or service desk.
- Proven customer service support, IT phone support experience preferred.
- Understanding of MS Office Suite, Outlook and Adobe products.
- Knowledge of trouble ticket system.
- Some PC hardware troubleshooting experience.
- General network knowledge, VPN trouble shooting a plus.
- Software applications support
- Exposure to Windows desktop operating system support
Soft Skills:
- Self-motivated professional with a sense of advocacy for their customers.
- The ability to interact with all levels of professional and technical personnel.
- strong written and verbal communications skills with good grammar.
- Proven analytical, technical and troubleshooting skills.
- Excellent customer service skills
- Good listening skills.
- Excellent time management skills
- Ability to multi task in stressful situations.
- Organized with attention to details.
- Ability to follow process and procedures with a willingness to learn and improve.
- Proven ability to research incidents using a variety on-line documentation and knowledgebase techniques.
- Work in a Team environment
- Able to work various or extended shifts from time to time if needed.
Desired Skills & Experience -VPN & VMWare Knowlege, Experience, Troubleshooting. 1 year experience in call center environment preferred
qualifications:
- Experience level: Entry Level
- Education: No Degree Required
skills:
- Software Architecture
- SERVICE NOW (4 years of experience is required)
-
Business Analysis
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $18 - $20
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