Corporate Collections Specialist

Cloud Engineer – **This position is full time W-2 only!!

About Our Company

It’s not just a job.  It’s a mission. If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us.

Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for business owners, providing access to the working capital that they need. With Rapid Finance, growing businesses can achieve their goals and reach even higher.  

Our company is expanding into the future, and growing rapidly. We are aggressively investing in our people and technology as we aim to create a best-in-class experience for our clients.  Let us invest in YOU!

• Rapid Finance won The Washington Post’s Top Work Places 2019!
• Rapid Finance is ranked by Best & Brightest Nationally as Top Work Places 2019!

About the Opportunity

Rapid Finance is recruiting for a professional for our Collections team. As a Collections Specialist, you work within a team responsible for the investigation, negotiation, collection, and cure of delinquent client accounts.  Individuals with a strong investigative mindset who are able to research accounts, build rapport with our clients, analyze complex documentation, and identify fraudulent activities or documentation are encouraged to apply. This position will be located at our home office in Bethesda, Maryland.  

A day in the life of our Collections team may include:

• Review, understand, and apply the terms of the company’s agreements with merchants in the investigation, identification, documentation and resolution of issues related to compliance with company’s agreements.
• Analyzing complex financial information.
• Develop strategic research methods and investigate accounts.
• Skip Trace and be familiar with various internet search tools.
• Request credit history from Credit Reports and be familiar with reading Credit Reports, Westlaw, and when reviewing merchant accounts for a profile review.
• Communicate with merchants to determine reasons for ceased credit card processing or processing volumes that are inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with company.
• Locate and notify customers of breached accounts, by mail, email, text, and telephone, in order to solicit payment or cure breach.
• Where warranted, arrange for and approve payment or establish payment schedules based on customer’s financial situations and within guidelines of policies and procedures established by the collections department.
• Solicit alternative form of payment on delinquent accounts by wire, over-night certified funds, personal or business credit cards.
• Document merchant account with accurate description of conversations with merchant, their representatives, or other related person that references merchant account.
• Scan or save documents created internally or received from merchant, their agents or other related person to the merchant account.
• Determine suitability of accounts for legal action. 

About You

• You possess the desire to work hard. We do whatever it takes to achieve the best possible outcomes for our clients while protecting our business.
• You have prior business to business (B2B) collections experience in commercial lending or demonstrate the ability to successfully complete our training program.
• You have a professional and articulate phone demeanor, remaining calm and diplomatic in high-pressure situations.  You also have excellent written communication skills.
• You demonstrate the ability to:
  • research merchant accounts and analyze repayment streams
  • resolve account disputes in an efficient and professional manner with the goal of maximizing customer retention
• You possess strong negotiation and skip tracing skills.
• You have solid working knowledge of MS Word, Excel, and other office equipment (scanner, fax, copier).
• You pride yourself on your ability to identify and correct errors, capture all of the relevant details, and get things done on time.
• You have a bachelor's degree or the equivalent experience. 

Sound like you?  You’ll be a serious contender if:

• You are adaptable.  You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball.
• You want to make an impact.  We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future.
• You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself.

Why Rapid Finance?

RapidFinance seeks the best and brightest.  To us, finding and keeping A-talent is as important as closing a million-dollar deal. That’s just one of the reasons why we have been so successful, growing more than 20 percent every year.

Our team benefits from a commuting or parking allowance, employer-matched 401(k), tuition reimbursement, paid time off, and more.  Just steps from the metro, our beautiful new office includes a modern open floor plan, free on-site fitness center, a gaming area, stocked kitchen, and other cool amenities. 

Discover what a career with RapidFinance can do for you.  Visit our careers page today to learn more about the other opportunities we currently have available.