Guest Experience Ambassador (FT)
Job Posting for Guest Experience Ambassador (FT) at RAPPORT GUEST SERVICES
GUEST EXPERIENCE AMBASSADOR
Location: FLORHAM PARK, NJ, US, 07932
Company: Compass Group
Location: FLORHAM PARK, NJ, US, 07932
Company: Compass Group
Salary:
What makes FLIK click:
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary:
The Guest Experience Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members. Located at reception, the Guest Experience Ambassador will be the first point of contact for visitors to the floor, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.
RESPONSIBLITIES:
What makes FLIK click:
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary:
The Guest Experience Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members. Located at reception, the Guest Experience Ambassador will be the first point of contact for visitors to the floor, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.
RESPONSIBLITIES:
- Provide high-level internal and external customer support.
- Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
- A Guest Experience Ambassador is the one point contact for all guests coming on and off the floor to assist with lavatory locations, office directions, pantry.
- Work with office services team and execute all VIP guest movement.
- Assist in making space reservations using an online tool and escorting guests throughout the office.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
- Coordinate luggage drop-off and pick-up.
- Manage the access badge process for employees and visitors according to client standards.
- Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
- Restock office, kitchen, and pantry supplies.
- Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
- Provide general travel support (arranging for transportation, providing directions, etc.)
- Coordinate and arrange basic office equipment repairs and maintenance.
- Carry out instructions for security, fire, health and safety guidelines.
- Provide first-line support for basic office technology.
- General administrative support.
- Interface with vendors (catering, AV, etc.) to provide seamless customer support.
- Respond to inquiries and anticipate customer/client needs.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- Conduct opening and closing walkthroughs when business requires.
- Other duties as assigned.
KEY COMPETENCIES:
- A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Guest Experience Ambassador role.
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology/equipment.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
- Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner.
- Creative thinker, able to work in tandem with the client on new ideas, projects, etc.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Flik Hospitality are offered many fantastic benefits:
- Medical.
- Dental.
- Vision.
- Life Insurance/ AD.
- Disability Insurance.
- Retirement Plan.
- Paid Time Off.
- Holiday Time Off (varies by site/state)
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Commuter Benefits.
- Employee Assistance Program.
- Flexible Spending Accounts. (FSAs)
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Salary.com Estimation for Guest Experience Ambassador (FT) in Florham Park, NJ
$47,684 to $62,530
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