At Raven, we help farmers serve the world. This purpose guides the work and passion of our team members, who operate at the intersection of agriculture, technology, and innovation. For over 65 years, we’ve dedicated ourselves to learning more so we can grow as individuals and as a team. Today, we are united by our mission to develop a better and more sustainable planet for each of us.

SUMMARY

Assist clients in the implementation of technical systems, software, hardware, or solutions.

ESSENTIAL FUNCTIONS

• Provides customer training on-site and through webinars.
• Assist sales and technical sales through implementation planning and training through webinars and on-site.
• Provides customer support through implementation planning and process.
• Creates implementation training and timelines.
• Develops configurations that support business processes.
• Develops implementation plans and processes.
• Tracks project issues and ensures they are resolved.
• Configures and customizes systems to match specifications for clients.
• Tests and troubleshoots final system setups.
• Provides status updates and reports to manager.
• Collect post-implementation feedback to look for issues and opportunities for improvement.

QUALIFICATIONS

• Bachelor’s degree in business, information technology, or related field.
• Implementation or project management experience preferred.
• 2-4 years related experience required; or equivalent combination of education and experience.
• Analyze and understand business objectives.
• Anticipate issues and provide forward-thinking solutions.
• Demonstrated leadership abilities.
• High level of patience and service.
• Problem-solving abilities. Ability to identify waste and creatively look for solutions.
• Capacity to be flexible and multitask.
• Proficient with a computer, including Microsoft Office programs.
• Ability to communicate effectively with team members and leadership staff.
• Ability to travel.

BENEFITS TO YOU

Not all benefits are created equal, but we’ve got you covered. Raven not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k. We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefit. Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

EEOC STATEMENT

Raven is committed to providing equal employment opportunity to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

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